Steven McCauley
Brooklyn
Summary
Customer service-oriented Fitness General Manager offering expertise in improving overall business revenues through active client engagement. A valuable and committed professional with a background in sales and overseeing highly competent team members.
Overview
6
6
years of professional experience
Work History
Regional General Manager
Barry's Bootcamp
Southern California
03.2024 - Current
- Responsible for overseeing and managing the region's leadership teams, schedules, staff development and hiring strategy, profitability, and new studio openings
- Responsible for partnering with departmental leadership across the company to ensure a successful operation, with positive client experience and high staff engagement metrics
- Serve as the day-to-day leader for all studio teams, leading by example and in alignment with our mission, vision, and values, and accountable for their overall business performance
General Manager
Barry's Bootcamp
Venice
04.2021 - 10.2022
- Oversaw daily studio operations and studio management teams, including Front Desk, Fuel Bar, Retail and Facilities operations.
- Oversaw all labor schedules to ensure proper coverage and alignment with budgeted hours.
- Lead training and development for all staff, as well as training new Managers as needed.
- Coached a team of motivated employees, conducted regular performance reviews, and worked with the People and Culture (HR) Department to address personnel concerns or issues.
- Partnered with local and Corporate Marketing team on a client acquisition strategy for the studio, adjusting as needed.
- Reviewed monthly P&L's with the Vice President of Operations
Director of Spa
Montage International
West Hollywood
07.2020 - 04.2021
- Developed and monitored financial strategies to increase revenues while controlling operating expenses, monitored annual budget and forecasts, reviewed monthly financial statements, utilized yield management strategies, implemented inventory management and purchasing procedures, as well as monitored and adjusted staffing levels, spa service appointments and operational expenses, to maximize spa profitability.
- Developed and enforced standard operating systems. Coordinated new hire and continued training programs and ensured the facility was maintained to luxury spa standards.
- Strategically and proactively developed programs, marketing initiatives and promotions to increase revenue generating opportunities, enhanced the guest experience, and increased the repeat guest base. Created Wellness and Fitness experiences that align with guest interests and ability levels.
- Established beneficial partnerships with all product, equipment, and supply vendors that include competitive pricing, technical support, training programs and coop promotions.
- Reviewed daily revenues and labor reports and compare to monthly forecast/budgets
- Reviewed monthly P&L's with the General Manager and Department Managers and assisted with monthly forecasting
Education
Bachelor of Science - Criminal Justice
Arizona State University
Tempe, AZ05.2022
Skills
- Performance Improvements
- Supervision and Training
- Policy/Program Development
- Budget Control
- Staff Development
- Human Resources Oversight
- Operations Oversight
- Financial Statement Review
- Staff Scheduling
- Team Leadership
Timeline
Regional General Manager
Barry's Bootcamp
03.2024 - Current
General Manager
Barry's Bootcamp
04.2021 - 10.2022
Director of Spa
Montage International
07.2020 - 04.2021
Bachelor of Science - Criminal Justice
Arizona State University