Jennifer Mullins
Gulfport,MS
Summary
Dedicated professional specializing in quality assurance and inspections. Skilled in defect identification and documentation, with a history of mentoring teams to uphold quality standards and drive continuous improvement.
Overview
8
8
years of professional experience
Work History
Senior Quality Assurance Analyst
FedEx
Gulfport, MS
02.2026 - Current
- Conducted thorough inspections of materials and products to ensure compliance with quality standards.
- Executed testing procedures using calibrated equipment to identify defects and ensure product reliability.
- Documented inspection findings and maintained accurate records in compliance with regulatory requirements.
- Collaborated with production teams to address quality issues and implement corrective actions effectively.
- Trained junior inspectors on inspection techniques and best practices for quality assurance processes.
- Proposed development and testing improvements to positively impact usability, function and performance.
- Managed comprehensive documentation of all QA activities, ensuring accurate records were maintained for future reference and analysis.
- Mentored new hires on company policies and procedures related to QA activities, cultivating a collaborative work environment focused on excellence.
- Communicated with production team members about quality issues.
- Inspected incoming and outgoing materials for accuracy and quality.
- Performed visual inspections and non-destructive tests where appropriate.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Collaborated with production staff to establish and meet quality standards
- Participated in team meetings to discuss progress and results, providing ideas and suggestions for improvement.
- Identified and documented quality discrepancies for management to develop resolutions.
- Followed standard operating procedures for inspections and tests.
- Examined products for imperfections and defects.
- Updated quality control records and reports.
Sales Associate
Waffle House
Biloxi, MS
12.2018 - 04.2025
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Collaborated with team members to optimize workflow during peak hours.
- Maintained cleanliness and organization of dining area to enhance guest experience.
- Trained new staff on operational procedures and customer engagement techniques.
- Monitored inventory levels, coordinating timely restocking of supplies and ingredients.
- Resolved customer complaints swiftly, maintaining positive relationships and loyalty.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
No Degree - Sociology
Itawamba Community College
Fulton, MSSkills
- Quality processes
- Inspection procedures
- Inspection protocols
- Inspections and reviews
- Product inspection
- Defect identification
- Inspection documentation
- Visual inspections
- Safety procedures
- Training and mentorship
- Organizational skills
- Multitasking Abilities
- Attention to detail
Timeline
Senior Quality Assurance Analyst
FedEx
02.2026 - Current
Sales Associate
Waffle House
12.2018 - 04.2025
No Degree - Sociology
Itawamba Community College