Jennifer Munguia
Union City,NJ
Summary
Customer service representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
11
11
years of professional experience
Work History
Front End Associate
Walmart
01.2023 - Current
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
Customer Service Representative
Amazon
01.2018 - 08.2022
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answer 40+ daily customer telephone calls promptly to avoid on-hold wait times.
- Offer customer advice and assistance, paying attention to particular needs or wants.
- Participated in ongoing training sessions aimed at enhancing product knowledge and refining customer service skills.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Associate
Radio Shack Corporation
06.2013 - 11.2017
- Worked varied hours, days, nights and weekends as business needs dictate.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Education
Associate of Arts - Developmental Psychology
Ave Maria University
Immokalee, FL12.2012
Skills
- Order fulfillment
- Credit card payment processing
- Stocking and replenishing
- Sales expertise
- Microsoft Office Suite
- Active Listening
- Professional telephone demeanor
- Customer relations
- Customer Service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front End Associate
Walmart
01.2023 - Current
Customer Service Representative
Amazon
01.2018 - 08.2022
Associate
Radio Shack Corporation
06.2013 - 11.2017
Associate of Arts - Developmental Psychology
Ave Maria University
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