Summary
Overview
Work History
Education
Skills
Timeline
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Jennifer Murillo

Madera,California

Summary

Plenty of experience in customer service with problem-solving skills and great verbal and written communication skills. Knowledge in multiple customer service software and technologies.

Overview

10
10
years of professional experience

Work History

Service Center Representative

TTEC
09.2022 - Current
  • Company Overview: Covered California, Remote - Service Center
  • Provide excellent customer service
  • Document interactions with each customer
  • Complete intake process
  • Outreach
  • Process documents for eligibility
  • Efficient in Microsoft TEAMS, Outlook etc
  • Covered California, Remote - Service Center

Job Title

Merced County Library
12.2014 - 10.2021
  • Data entry
  • Scheduling
  • Annual reporting
  • Assessments
  • Program training
  • Documentation for every interaction
  • Proficiency in Microsoft programs
  • Outreach

Receptionist (seasonal)

H & R Block
01.2021 - 04.2021
  • Scheduling
  • Performed basic office procedures
  • Payment processing
  • Outreach

Education

Medical Office Specialist -

Kaplan College
Salida, CA
10.2012

Skills

  • Time management
  • Quick learner
  • Microsoft programs
  • Written/verbal communication skills
  • Knowledge in multiple data programs
  • Conflict resolution
  • Leadership skills
  • Thorough

Timeline

Service Center Representative

TTEC
09.2022 - Current

Receptionist (seasonal)

H & R Block
01.2021 - 04.2021

Job Title

Merced County Library
12.2014 - 10.2021

Medical Office Specialist -

Kaplan College

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Jennifer Murillo