Jennifer Murillo
Madera,California
Summary
Plenty of experience in customer service with problem-solving skills and great verbal and written communication skills. Knowledge in multiple customer service software and technologies.
Overview
10
10
years of professional experience
Work History
Service Center Representative
TTEC
09.2022 - Current
- Company Overview: Covered California, Remote - Service Center
- Provide excellent customer service
- Document interactions with each customer
- Complete intake process
- Outreach
- Process documents for eligibility
- Efficient in Microsoft TEAMS, Outlook etc
- Covered California, Remote - Service Center
Job Title
Merced County Library
12.2014 - 10.2021
- Data entry
- Scheduling
- Annual reporting
- Assessments
- Program training
- Documentation for every interaction
- Proficiency in Microsoft programs
- Outreach
Receptionist (seasonal)
H & R Block
01.2021 - 04.2021
- Scheduling
- Performed basic office procedures
- Payment processing
- Outreach
Education
Medical Office Specialist -
Kaplan College
Salida, CA10.2012
Skills
- Time management
- Quick learner
- Microsoft programs
- Written/verbal communication skills
- Knowledge in multiple data programs
- Conflict resolution
- Leadership skills
- Thorough
Timeline
Service Center Representative
TTEC
09.2022 - Current
Receptionist (seasonal)
H & R Block
01.2021 - 04.2021
Job Title
Merced County Library
12.2014 - 10.2021
Medical Office Specialist -
Kaplan College
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