Tammy Volway
Saginaw
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Center Representative
Duro-Last
Saginaw
05.2023 - Current
- Verified customer information through various databases.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Participated in regular meetings with management teams to discuss progress and areas of improvement.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Promoted available products and services to customers during service, account management and order calls.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Performed administrative duties such as filing paperwork and scheduling appointments.
- Created new accounts for customers in the system according to their needs.
- Resolved customer inquiries regarding products, services, billing, and other related concerns.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Developed relationships with customers to ensure satisfaction with products and services offered.
- Answered incoming calls from customers promptly and professionally.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Adhered to all company policies, procedures, and regulations at all times.
- Developed strong customer relationships to encourage repeat business.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
GED -
GED
Saginaw, MI10-1990
Skills
- Customer relationship management
- Billing procedures
- Account management
- Product promotion
- Record keeping
- Effective communication
- Problem resolution
- Attention to detail
- Time management
- Team collaboration
- Document and records management
- Inbound call answering
- Customer service orientation
- Work prioritization
- Multitasking
- Building rapport
- Policies and procedures adherence
Accomplishments
- Received two American Red Cross Awards
Certification
- I have over 24 State certifications.
Timeline
Service Center Representative
Duro-Last
05.2023 - Current
GED -
GED