Jennifer Narine
Plymouth,MN
Summary
Dynamic professional with over 6 years of experience in customer service and restaurant operations, dedicated to enhancing client satisfaction and loyalty. Proven ability to manage high-volume environments while utilizing strong communication and active listening skills to cultivate positive customer relationships. Passionate about creating memorable experiences that drive repeat business and elevate overall client engagement. Committed to upholding high standards of conduct and operational excellence, ready to leverage skills in a client relationship management role.
Overview
7
7
years of professional experience
Work History
Customer Account Specialist
C.H. Robinson
Eden Prairie, MN
02.2025 - Current
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Collaborated with team members to improve overall customer service experience.
- Collected and analyzed data to learn more about consumer behavior.
- Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.
- Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
- Adhered to standards of quality and service as well as all compliance requirements.
Director of Marketing and Outreach
Bear Market Financial Services
Plymouth
08.2024 - 12.2024
- Managed and maintained relationships with clients, vendors, and other prospects.
- Coordinated and organized a variety of events, from small client gatherings to large formal events.
- Planned and coordinated events, webinars, and other marketing initiatives.
- Scheduled and facilitated meetings, conferences, and other events for staff and clients, ensuring smooth and successful events.
- Utilized CRM tools to track prospects and manage customer interactions.
Client Relationship Manager
Bear Market Financial Services
Plymouth
09.2023 - 08.2024
- Developed and implemented customer service policies and procedures to streamline customer service processes.
- Resolved customer complaints and disputes in a timely and professional manner.
- Answered incoming calls, maintained client relationships, and resolved customer service issues.
- Developed and implemented strategies to improve customer experience and satisfaction.
Server
Wildfire Steakhouse
Eden Prairie
08.2022 - 03.2024
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Collaborated with cross-functional teams to ensure customer inquiries are addressed in a timely fashion.
Cashier, Barista, & Server
SMSC Gaming Enterprise
Prior Lake
03.2018 - 10.2022
- Adapted to all the different restaurants in Mystic Lake Casino and delivered great service upon the restaurant's expectations.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures and customer services.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Learned roles of other departments to provide coverage and keep store operational.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Supported highest standards of conduct and service to support company reputation.
- Complied with company policies, objectives and communication goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Bachelor of Science - Business Management
Rasmussen University
09.2023
Associate of Applied Science - Business Management
Rasmussen University
12.2021
Associate of Applied Science - Business Management
Normandale Community College
Bloomington08.2020
High School Diploma - undefined
Prior Lake High School
Savage06.2018
Skills
- Hard Work and Dedication
- Interpersonal Skills
- Positive Attitude
- Punctuality
- Customer engagement
- CRM software
- Teamwork and collaboration
- Organization skills
- Time management
- Problem-solving abilities
- Multitasking
- Reliability
- Adaptability
- Excellent communication
- Customer Service
- Business Administration
- Friendliness
- Attention to Detail
- Microsoft Office
- QuickBooks (Software)
Languages
English
Licensing
Resident Insurance Producer (Life), Plymouth, MN, 2024-04-01, 2025-09-30
Personal Information
Title: Client Relationship Manager
Timeline
Customer Account Specialist
C.H. Robinson
02.2025 - Current
Director of Marketing and Outreach
Bear Market Financial Services
08.2024 - 12.2024
Client Relationship Manager
Bear Market Financial Services
09.2023 - 08.2024
Server
Wildfire Steakhouse
08.2022 - 03.2024
Cashier, Barista, & Server
SMSC Gaming Enterprise
03.2018 - 10.2022
Bachelor of Science - Business Management
Rasmussen University
Associate of Applied Science - Business Management
Rasmussen University
High School Diploma - undefined
Prior Lake High School
Associate of Applied Science - Business Management
Normandale Community College