Jennifer Nava
Fort Worth,TX
Summary
Proven leader with a track record of enhancing customer satisfaction and team performance at Rosas Cafe. Skilled in complex problem-solving and verbal communication, adept at resolving staff conflicts and cross-training employees for optimal agility. Demonstrates exceptional time management and teamwork abilities, consistently achieving goals within tight deadlines.
Accomplished professional skilled in customer service, conflict resolution, and team management. Strong ability to provide administrative support during peak periods while ensuring seamless communication with clients and staff. A commitment to enhancing operational efficiency through effective coordination and attention to detail.
Overview
2
2
years of post-secondary education
13
13
years of professional experience
Work History
Receptionist
State Farm
Fort Worth, TX
08.2023 - 11.2025
- Greeted and assisted clients with inquiries and services.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed incoming calls and directed them to appropriate staff.
- Scheduled and confirmed appointments.
- Scheduled appointments and maintained calendars for agents.
- Processed client requests and updated records in the system.
- Provided administrative support to agents during peak periods.
- Provided excellent customer service at all times while interacting with both internal and external customers.
Manager
Rosas Cafe
02.2013 - 10.2022
- Completed multiple tasks within deadlines to ensure smooth workflow.
- Cross-trained existing employees to maximize team agility and performance.
- Mediated staff conflicts by actively listening to concerns and facilitating compromise.
- Cross-trained employees to enhance team agility and adaptability.
Education
Associate of Science - Business
Tarrant County College
Fort Worth, TX 02.2021 - 05.2023
High School Diploma -
Paschal High School
Fort Worth, TXSkills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Teamwork and Collaboration
- Customer Service
- Client communication
- Data entry
- Administrative support
- Customer relationship management
- Office organization
- Conflict resolution
- Attention to detail
- Time management
- Effective communication
- Active listening
- Customer and client relations
Languages
- Spanish
- English
Timeline
Receptionist
State Farm
08.2023 - 11.2025
Associate of Science - Business
Tarrant County College
02.2021 - 05.2023
Manager
Rosas Cafe
02.2013 - 10.2022
High School Diploma -
Paschal High School