Jennifer Navarro
Las Vegas,NV
Summary
Director of Operations and Military Veteran with over 20 years of combined experience. Accomplished measurable results while leading teams of over 100 in a dynamic, fast-paced environment. Possess comprehensive background in Project Management and Operations Management. Career supported by an ongoing Bachelor of Psychology Degree. Training & Development Curriculum Development Conflict Resolution Risk Management Process Improvement Policy Proficient in crafting lesson plans with clear objectives easily communicated to students.
Overview
9
9
years of professional experience
Work History
Director, Supervisor/Critical Care Unit
United States Air Force
Las Vegas, NV
06.2021 - 12.2022
- Managed 65 team members, 5 departments, resulting in approximate $135K increase in annual revenue.
- Principal Advisor to Emergency Medical Technician career field for upcoming training exercises in reference to 19 courses for emergency medicine credentialing privileged providers.
- Authored Standard Operating Procedures to comply with regulations and company policies.
- Maintained relationships with customers and suppliers through account development managing $3.2 million revenue.
- Delivered treatments and direct nursing care according to physicians' orders in Critical Care environment.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Assisted physicians with various tasks and responsibilities during procedures such as Intubation, Cardioversion, Continuous Renal Replacement Therapy and more.
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures.
Project Manager
United States Air Force
Misawa Air Base, Japan
06.2019 - 06.2021
- Devised hiring and recruitment policies for 350 employees.
- Facilitated on boarding sessions and on-the-job training for new hires, bolstering employee job position knowledge.
- Created project plans to fit stakeholder and customer needs and delivered with in timeline.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Lead Personnel Instructor
American Red Cross
Misawa Air Base, Japan
06.2019 - 06.2021
- Advised upper management on daily operations of 180 credentialed providers, providing educational support when needed and determining best practices to complete high risk assignments.
- Administered and supervised over 60 written and practical application examinations, evaluating results for overall validation and improvement of courses.
- Maintained training equipment, facilities, classroom, medical modeling agency, and additional resources.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Developed training documents for onboarding employees.
Technical Instructor; National Registry EMT
United States Air Force
Misawa Air Base, Japan
06.2018 - 06.2021
- Developed Curriculum for Career Field studies and basic life support certifications, collaborated with translators to overcome certain language barriers.
- Assisted formal and practical application instruction of 34 future roles as instructors for American Red Cross organization.
- Assisted instruction team with mentoring and counseling of assigned students in accordance with directives; provided input regarding assignments and student evaluations.
- Mentored and counseled 125 students in accordance with organizational standard operating procedures and directives.
Medical Team Leader/Obstetrics and Gynecology
United States Air Force
Las Vegas, NV
06.2014 - 06.2018
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted comprehensive physical assessments and assisted with pain management.
- Monitored patient reactions after administering medications and IV therapies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Called and faxed pharmacies to submit prescriptions and refills.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Registered new patients and updated existing patient demographics by collecting detailed patient information.
Education
Bachelor of Arts - Psychology
Phoenix UNIVERSITY
Phoenix06.2015
Associate of Science - Allied Health
Community College of The Air Force
Fairfield, CA06.2005
Diploma - Medical Assisting
Carrington College - Phoenix
Phoenix, AZ06.2001
Skills
- Organizational Leadership
- Conflict Management
- Academic Advisement
- Classroom Management
Timeline
Director, Supervisor/Critical Care Unit
United States Air Force
06.2021 - 12.2022
Project Manager
United States Air Force
06.2019 - 06.2021
Lead Personnel Instructor
American Red Cross
06.2019 - 06.2021
Technical Instructor; National Registry EMT
United States Air Force
06.2018 - 06.2021
Medical Team Leader/Obstetrics and Gynecology
United States Air Force
06.2014 - 06.2018
Bachelor of Arts - Psychology
Phoenix UNIVERSITY
Associate of Science - Allied Health
Community College of The Air Force
Diploma - Medical Assisting
Carrington College - Phoenix