Yasna Lee De Jesus
Chicago,IL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
12
12
years of professional experience
Work History
Assistant Operations Manager
XSport Fitness
Schaumburg, IL
06.2012 - 02.2016
- Developed and implemented operational procedures to ensure efficient workflow.
- Maintained accurate records of financial transactions and employee data.
- Conducted regular meetings with staff members to discuss performance issues or concerns.
Financial Sales Associate
Bobs Furniture
Schaumburg, IL
02.2016 - 03.2020
- Coordinated delivery schedules with warehouse personnel to ensure timely arrival of merchandise.
- Resolved customer complaints in a professional manner while maintaining excellent customer relations.
- Verified accuracy of customer information, including income and employment status.
- Reviewed credit applications to assess credit worthiness of potential customers.
Call Center Representative
Family Dental Clinic
Chicago, IL
03.2020 - 05.2022
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Maintained high levels of professionalism while interacting with customers via phone or email.
Medical Receptionist
Greater Family Health Center
Streamwood, IL
05.2022 - Current
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Entered insurance, demographics and health history into patient database.
Education
Associate of Science -
William Rainey Harper College
Palatine, IL04-2016
High School Diploma -
William Fremd High School
Palatine, IL05-2012
Skills
- Scheduling and Coordination
- Customer Service Management
- HIPAA Compliance
- Medical Terminology
- Patient Scheduling
- Medical Billing
- Bilingual in (Spanish)
- Sales and market development
Timeline
Medical Receptionist
Greater Family Health Center
05.2022 - Current
Call Center Representative
Family Dental Clinic
03.2020 - 05.2022
Financial Sales Associate
Bobs Furniture
02.2016 - 03.2020
Assistant Operations Manager
XSport Fitness
06.2012 - 02.2016
Associate of Science -
William Rainey Harper College
High School Diploma -
William Fremd High School
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