Jennifer Nayock
Saint Johns,USA
Summary
Results-driven Audit Coordinator recognized for strong organizational skills, critical thinking, and responsiveness in fast-paced audit environments. Adept at supporting audit activities, managing team communication channels, and ensuring accurate, timely documentation. Brings a proactive, collaborative approach with a commitment to ethical standards and continuous improvement.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Analyst (temp)
ARDX
Norfolk, Virginia
09.2025 - Current
- Advised stakeholders on ACA Marketplace process and provide technical support and guidance.
- Managed user accounts within Active Directory environment while ensuring compliance with company's security policies.
- Resolved technical issues in registration support by identifying solutions and providing technical support by phone, email, and desktop sharing.
- Handled password resets, software updates, and issues promptly, escalating critical problems to appropriate resources.
- Draft Standard Operating Procedures (SOPs).
- Conduct research and analyze historical data to develop guidance to fill gap areas.
- Participate in Lessons Learned activities to identify best practices and process improvements as they relate to stakeholder support and outreach.
- Analyze statistics, including outreach metrics, to provide valuable insight to improve stakeholder performance.
Quality Analyst
ARDX
Norfolk, VA
08.2023 - Current
- Utilized Jira Cloud to gather and sort data for weekly and monthly reports.
- Identify risks, containment, and documentation.
- Developed Job Aids for my tasks to streamline processes.
- Analyzed data using statistical methods to identify solutions.
- Supported eight (8) internal teams by scheduling audits on Teams calendar and making recommendations for audited areas.
- Acted as part of the Process Improvement Team to log important decisions and actions into the Project Management Log (PML).
- Assisted with RACI chart to assign and manage responsibilities.
- Updated SharePoint with internal documentation, content management system.
- Built SLA trackers to manage key deadlines and milestones.
- Adhered to CMMI standards and ISO 9001 requirements to support audit teams.
- Performed root cause analyses using 5 Whys Method.
- Identified key stakeholders in projects and supported cross-functional teams.
- Tracked and reported HIPAA certifications.
- Drafted survey reports for Stakeholders.
Certified Registered Dental Hygienist
Polished Dental
St. Augustine, Florida
12.2021 - Current
- Submitted all Veteran Administration (VA) dental claims for approval using correct dental coding and proof of needed procedures.
- Served as key point of contact for Veterans for claims process.
- Entered credentials into data base for insurance claims and verification.
- Assisted with reading radiographs for dental claims management and DSO pre-authorization of treatment.
- Interpreted xrays, orthodontic models, scans, and photos to assist with evidence based dental diagnosis.
- Monitored office compliance with State and Federal Law.
- Reviewed fee schedules and compared among different insurance.
- Implemented and maintained efficient office procedures for managing patient and provider records, ensuring accuracy and compliance with industry standards.
- Managed three (3) direct reports.
- Implemented and trained staff on office protocol.
- Audited accounts receivable and dental insurance claims for accuracy.
- Strengthened team policies and tracked department goals for sustainable operational changes.
- Identified schedule risks and devised risk management procedures.
- Wrote start-up business protocol for hygiene department using guidelines provided by the American Dental Association and American Board of Periodontology.
- Collected medical and dental records for planning.
- Assisted with dental coding and claims.
- Analyzed weekly, monthly, and yearly productivity and found areas of opportunity. Found errors in the schedule and increased production 5-20%.
- Audited financial records and accounts for comparison and accuracy.
- Utilized Microsoft tools to organize and analyze data.
- Explained dental benefits and breakdowns to patients.
- Excelled in customer service.
- Provided dental hygiene prophylaxis and scaling and root planing to patients based on need.
Certified Registered Dental Hygienist
Palm Valley Family Dentistry
Ponte Vedra, Florida
05.2020 - 05.2022
- Kept accurate and confidential records to track patient health.
- Reviewed daily productivity and found opportunities to exceed goal.
- Used ADA dental coding to finalize insurance claims and cross-reference accounts receivable.
- Maintained correspondence with specialists.
- Tracked supplies and placed orders for supplies and equipment.
- Performed price- cost comparison of vendors.
- Followed HIPAA and OSHA safety precautions outlined by both state and federal guidelines.
- Adhered to fast paced schedule.
- Developed and improved communication and workflow.
Education
Bachelor of Science (B.S.) - Health Science
Old Dominion University
Norfolk, VA, US05.2007
Skills
- Time Management
- Credentialing
- Data Analysis
- Complex Problem-Solving
- Dental/Medical Terminology
- Teamwork
- Communication
- Strategy
- Microsoft Apps
- Intermediate Excel User
- Case Management
- Process Improvement
- Database Tracking
- SharePoint
- Customer service
- Compliance
- Detail Oriented
Certification
- FL Hygiene License, DH27903
- VA Hygiene License, 0402204268
References
References available upon request.
Accomplishments
Q4 2025 Spot Award - Nominated for Integration
Timeline
Support Analyst (temp)
ARDX
09.2025 - Current
Quality Analyst
ARDX
08.2023 - Current
Certified Registered Dental Hygienist
Polished Dental
12.2021 - Current
Certified Registered Dental Hygienist
Palm Valley Family Dentistry
05.2020 - 05.2022
Bachelor of Science (B.S.) - Health Science
Old Dominion University