AJIA BROWN
Rahway
Summary
Skilled in providing direct and effective communication in fast-paced environment, with focus on customer satisfaction and issue resolution. Developed strong analytical and problem-solving abilities, coupled with technical proficiency in navigating various software systems. Seeking to leverage these transferable skills in new field while continuing to deliver high-quality service.
Overview
4
4
years of professional experience
Work History
Consumer Support Agent (Temp)
Public Partnerships LLC
03.2025 - Current
- Delivered professional phone and email support, maintaining a consistently positive tone throughout all communications.
- Escalated critical issues promptly to ensure rapid resolution for clients experiencing significant difficulties.
- Maintained detailed records of customer interactions, ensuring accurate tracking and followup.
- Participated in regular training sessions to stay updated on the latest product developments and industry trends.
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global
05.2023 - 08.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Increased customer satisfaction ratings by 15% by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Collected deposits or payments and arranged for billing.
FRONT DESK RECEPTIONIST (TEMP)
Lincoln Tech
02.2023 - 04.2023
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- I greeted customers, answered general questions, and improved customer satisfaction by 10%.
ADMINISTRATIVE ASSISTANT
Allstate Sales Group
11.2021 - 08.2022
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Entered 90% of the data into spreadsheets using Microsoft Excel or other similar programs.
- Completed day-to-day duties accurately and efficiently.
Education
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
05-2026
Associate of Arts - Psychology
Union County College
05.2018
High School Diploma -
Rahway High School
06.2014
Skills
- Problem-solving
- Empathy
- Communication
- Account updating
- Time management
- Adaptability
- Multitasking
- CRM
- Payroll
- Troubleshooting
- Detail-oriented
- Data entry
Timeline
Consumer Support Agent (Temp)
Public Partnerships LLC
03.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Sutherland Global
05.2023 - 08.2024
FRONT DESK RECEPTIONIST (TEMP)
Lincoln Tech
02.2023 - 04.2023
ADMINISTRATIVE ASSISTANT
Allstate Sales Group
11.2021 - 08.2022
Associate of Arts - Psychology
Union County College
High School Diploma -
Rahway High School
Associate of Science - Medical Billing And Coding
Ultimate Medical Academy
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