Jennifer Nguyen

The role of an office administrator at a chiropractic office involves a variety of responsibilities to ensure the smooth and efficient operation of the practice

• Ensured timely completion of tasks with strong attention to detail, contributing to a well-functioning back office team.
• Managed sensitive client information by adhering to strict confidentiality rules and data protection policies.
• Kept meticulous records using both manual filing systems and digital databases, guaranteeing easy access to essential documents when needed.
• Provided exceptional customer service to internal stakeholders, fostering positive relationships across departments.
• Collaborated effectively with cross-functional teams, ensuring smooth communication between front and back offices.
• Participated in regular team meetings to discuss progress, share updates, and address any challenges or concerns impacting back-office operations.
• Maintained up-to-date knowledge of industry regulations, supporting the company in compliance efforts.
• Developed expertise in various operational areas, becoming a valuable resource for colleagues seeking guidance or support on specific tasks or projects.
• Played a key role in maintaining business continuity during periods of high volume or staff shortages, demonstrating adaptability and commitment to achieving targets regardless of challenges faced.
• Expedited issue resolution for clients with swift identification and rectification of errors or discrepancies in their accounts.
• Maintained inventory for back-office supplies, computers and work-stations.
• Received purchase orders and processed invoices for payment.
• Organized office operations, leading daily activities and controlling correspondence.
• Provided clerical support to company employees by copying, faxing, and filing documents.
• Proofread and edited documents for accuracy and grammar.
• Directed automation of office procedures such as correspondence management, recordkeeping and online communications.

As a receptionist for this facility, I performed the following skill sets

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Handled cash transactions and maintained sales and payments records accurately.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
• Responded to inquiries from callers seeking information.
• Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
• Answered central telephone system and directed calls accordingly.
• Corresponded with clients through email, telephone, or postal mail.
• Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
• Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
• Collaborated with management to improve internal processes and procedures for better workflow optimization.

As the manager of this company at two of its locations, I performed the following skill sets

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Improved safety procedures to create safe working conditions for workers.
• Improved marketing to attract new customers and promote business.
• Developed and implemented business strategies to achieve business goals and stay competitive.
• Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
• Launched new products and services with thorough market research, leading to increased revenue growth.
• Established team priorities, maintained schedules and monitored performance.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Assisted in organizing and overseeing assignments to drive operational excellence.
• Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.