Job Search Status
Open to workDesired start date: Flexible
Open To Work
Jennifer Nicholson
Port Richey
Work Preference
Summary
Detailed oriented professional with experience in insurance billing, claims documentation, dispute resolution, and high volume customer communication. Skilled in investigating issues, reviewing documentation, interpreting guidelines, and providing clear, empathetic communication to resolve claims efficiently. Actively pursuing Florida adjuster licensure and well suited for an entry level remote claims adjuster role requiring accuracy, organization, and independent work.
Overview
21
21
years of professional experience
Work History
Parts and Service Director
Pasco Powersports
Port Richey, FL
03.2022 - 09.2024
- Reviewed, elevated, and resolved customer claims, warranty issues, and service disputes in accordance with company policies and insurance guidelines.
- Investigated service -related concerns, gathered supporting documentation, and determined appropriate resolutions
- Communicated with customers, vendors, and insurance representatives to clarify claim details and provide status updates
- Maintained accurate electronic records,notes, and documentation for claims and customer interactions
- Managed a high volume of customer inquiries while meeting service deadlines and quality standards
- Applied problem-solving skills to reach fair, timely resolutions while maintaining customer satisfaction
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Store Manager
Sunglass Hut
Clearwater, FL
11.2016 - 02.2022
- Handled customer escalations, returns,and disputed resolution with professionalism and empathy
- Documented customer issues and revolutions accurately in company systems
- Communicated policy details clearly to customers and ensured compliance with company guidelines
- Managed time- sensitive issues while maintaining service level expectations
- Developed strong phone and email communication skills applicable to remote customer service environments
Sales Manger
Macy's Department Store
Wellington, FL
11.2014 - 10.2016
- Addressed customer concerns,disputes, and service related issues requiring documentation and follow up
- Ensured accurate transaction records and adherence to company procedures
- Maintained consistent communication with customers regarding issue resolution
- Balanced multiple priorities in a fast paced , deadline, driven environment
Director of Early Childhood Education
Happy Hearts Academy
Clermont, FL
01.2006 - 06.2014
- Maintained detailed records, reports, and documentation in compliance with regulatory standards
- Communicated clearly with parents and staff regarding policies, incidents and resolutions
- Investigated and resolved concerns using fact based decision making
- Managed confidential information with discretion and accuracy
Assistant Manager
Kirkman Chiropractic
Orlando, FL
03.2004 - 12.2005
- Supported insurance related administrative processes and patient account coordination
- Assisted with documentation accuracy and billing follow ups
- Communicated with patients regarding account questions and resolutions
Education
Bachelor of Science - Psychology
Judson University
Elgin, IL05-1996
Skills
- Claims investigation and resolution
- Insurance claims submission and follow up
- Customer interviews and statement gathering
- Dispute resolution and customer advocacy
- Policy and guideline interpretation
- Accounts receivable and collections
- Claim tracking and status updates
- Time management in high volume environments
- Remote communication (phone,email,digital systems)
- Strong written and verbal communication skills
- Experienced in independent, self directed work
- Comfortable handling sensitive and confidential information
- Adaptable to remote systems, digital documentation , and virtual communication
Licensing & Professional Development
Florida 6-20 All lines Adjuster License -In Progress
Enrolled in a state approved accelerated adjuster licensing program incorporating Accredited Claims Adjuster (ACA) coursework, including claims investigation, coverage evaluation, policy interpretation, and Florida insurance regulations.
Timeline
Parts and Service Director
Pasco Powersports
03.2022 - 09.2024
Store Manager
Sunglass Hut
11.2016 - 02.2022
Sales Manger
Macy's Department Store
11.2014 - 10.2016
Director of Early Childhood Education
Happy Hearts Academy
01.2006 - 06.2014
Assistant Manager
Kirkman Chiropractic
03.2004 - 12.2005
Bachelor of Science - Psychology
Judson University