Jerome Foster
Fort Myers,FL
Summary
- Goal-driven Service Manager offering over nine years of successfully establishing and maintaining good working relationships with customers to encourage retention and referrals. Maintains high-quality service repairs and minimizes comebacks. Communicative and team player oriented with skills in coaching and task delegation.
Overview
36
36
years of professional experience
Work History
Parts Service Director
Sutherlin Automotive
Fort Myers, FL
11.2016 - 02.2024
- Maintained positive customer service ratings for 25 consecutive months by effectively delivering personable client relations.
- Consistently met company and department objectives within budget and time constraints.
- Conducted regular meetings with staff to discuss performance, customer feedback, and other issues related to the department.
- Implemented cost-effective strategies to maximize profitability while controlling expenses associated with the Parts Service Department.
Service Manager
Estero Bay Chevrolet
Estero, FL
08.2014 - 10.2016
- Managed service staff to ensure customer satisfaction and compliance with company policies.
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems.
- Hired and trained service department staff to drive performance.
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives.
Service Advisor
Naples Nissan
Naples, FL
07.2010 - 08.2014
- Greeted customers and addressed their needs in a professional manner.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Reviewed completed service orders to ensure that all work was done correctly, according to dealership standards.
- Explained the features and benefits of products or services offered by the dealership to customers.
- Developed strong relationships with customers by providing exceptional customer service.
Service Advisor
Devoe automotive
Bonita Springs, FL
10.2006 - 07.2010
- Explained the features and benefits of products or services offered by the dealership to customers.
- Ensured that all customer inquiries were handled promptly and accurately.
- Developed strong relationships with customers by providing exceptional customer service.
Service Advisor
Toms ford
Keyport, NJ
08.1994 - 12.2005
- Developed strong relationships with customers by providing exceptional customer service.
- Upsold additional products or services when appropriate.
- Promptly responded to customer inquiries via phone, email or in person.
- Explained amount for expected services and provided detailed answers to customer questions.
Automotive Technician
Middlesex Oldsmobile
Jamesburg, NJ
02.1988 - 08.1994
- Diagnosed mechanical problems using specialized computer software and diagnostic tools.
- Repaired vehicles according to manufacturer specifications by replacing worn parts such as brakes, wheel bearings, and spark plugs.
- Provided accurate estimates of repair times to customers prior to work being performed.
- Displayed excellent customer service skills when interacting with customers regarding their automotive needs.
Education
Automotive Degree - Automotive Repair
Lincoln Technical Institute - Edison
Iselin, NJ06-1987
High School Diploma -
Cedar Ridge High School
Old Bridge, NJ06-1983
Skills
- Customer Service
- Customer Relations
- Operations Management
- Staff Training
Timeline
Parts Service Director
Sutherlin Automotive
11.2016 - 02.2024
Service Manager
Estero Bay Chevrolet
08.2014 - 10.2016
Service Advisor
Naples Nissan
07.2010 - 08.2014
Service Advisor
Devoe automotive
10.2006 - 07.2010
Service Advisor
Toms ford
08.1994 - 12.2005
Automotive Technician
Middlesex Oldsmobile
02.1988 - 08.1994
Automotive Degree - Automotive Repair
Lincoln Technical Institute - Edison
High School Diploma -
Cedar Ridge High School