Jennifer Nielsen
Magnolia,TX
Summary
Results-driven management professional with over 10 years of experience in providing high-level customer service. Strong background in customer interactions, service solutions, and proven ability to lead teams to success. Focuses on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs. Forward-thinking and well-rounded team player accustomed to effectively handling various situations with a demonstrated ability to consistently deliver results, resulting in consistently high satisfaction ratings. Highly skilled in conflict resolution, communication, and problem-solving. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Recognized for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Sam's Seafood and Steak
02.2024 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Improved safety procedures to create safe working conditions for workers.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Accomplished multiple tasks within established timeframes.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Field Coordinator
Eco Vita Clean
08.2023 - 02.2024
- Conducted monthly staff meetings to communicate program needs and scheduled activities.
- Supported the development of proposals for new projects, showcasing company capabilities and highlighting past successes.
- Developed comprehensive training programs for new staff members, improving overall team performance.
- Optimized work schedules to accommodate project deadlines, ensuring timely completion of tasks.
- Increased client satisfaction by maintaining frequent progress updates and addressing concerns promptly.
- Managed budgets effectively, tracking expenses and identifying opportunities for cost savings.
- Improved project efficiency by streamlining communication channels and organizing team meetings.
- Enhanced team productivity with effective delegation and clear task assignment.
- Created and maintained daily and weekly reports for upper management.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
Manager
Barks and Recreation LLC
03.2022 - 06.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Reviewed the hours of employees and submitted payroll
- Handled all correspondence between clients
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Kennel Technician/ Groomer
Kickapoo Ranch Pet Resort
08.2020 - 02.2022
- Maintained clean and sanitary living conditions for animals, reducing stress and promoting overall wellbeing.
- Enhanced animal socialization skills through daily interaction and playtime activities.
- Implemented efficient feeding schedules, ensuring all animals received proper nutrition on a timely basis.
- Provided exceptional customer service to pet owners, addressing concerns and answering questions regarding the care of their pets.
- Conducted regular safety inspections of kennels, identifying potential hazards and taking corrective action as needed.
- Trained new staff members on kennel procedures, ensuring high standards of animal care were consistently maintained.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Performed pet intake to gain necessary information concerning health, behaviors, potential allergies, and other details to provide complete records and methods of owner contact.
- Followed strict disease control protocols during cleaning tasks, minimizing risk of illness transmission among shelter population.
- Participated actively in emergency response situations involving injured or aggressive animals, ensuring the safety of both staff and animals involved.
Landscaper
Magnolia Garden Works
03.2017 - 11.2020
- Maintained grounds by trimming, weeding, and general clean-up.
- Performed planting, watering, mulching, and edging of lawns.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Performed seasonal maintenance tasks such as pruning, aeration, fertilization, and mulching to promote plant health and longevity.
- Enhanced customer satisfaction by providing high-quality landscaping services and maintaining clear communication throughout the project.
- Maintained safe working environments by adhering to safety protocols and conducting regular equipment inspections.
- Managed inventory of tools, equipment, and materials to ensure proper allocation of resources for each project.
- Designed and installed custom landscape features to meet clients'' aesthetic preferences and functional needs.
- Installed stonework according to landscape design plan and client specifications.
Education
High school or equivalent -
Skills
- Customer Service
- Team leadership
- Time management
- MS office
- Policy implementation
- Schedule management
- Hiring and training
- Organizational skills
- Positive attitude
- Teamwork and collaboration
Certification
- First Aid Certification
- ServSafe Food Handler's Certification
- Texas Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
You never know what is enough unless you know what is more than enough.
William Blake
Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteImportant To Me
Career advancementWork-life balancePersonal development programsWork from home option401k matchTimeline
Manager
Sam's Seafood and Steak
02.2024 - 11.2024
Field Coordinator
Eco Vita Clean
08.2023 - 02.2024
Manager
Barks and Recreation LLC
03.2022 - 06.2023
Kennel Technician/ Groomer
Kickapoo Ranch Pet Resort
08.2020 - 02.2022
Landscaper
Magnolia Garden Works
03.2017 - 11.2020