Jennifer Nielsen
Sun Valley
Summary
Detail-oriented Project Coordinator with proven problem-solving skills. Experienced in team leadership and compliance management, ensuring operational efficiency and adherence to regulatory standards.
Overview
13
13
years of professional experience
Work History
Lead Project Coordinator
Paul Davis Property Restoration
Reno, NV
07.2025 - Current
- Oversee all active renovation assignments to ensure compliance with individual insurance carrier requirements and TPA (Third-Party Administrator) guidelines.
- Monitor project timelines to ensure adherence to carrier deadlines and completion dates provided to homeowners and insurance adjusters.
- Generate, review, and submit accurate invoices in alignment with carrier and TPA standards.
- Provide training and onboarding for new Project Coordinators, ensuring understanding of compliance protocols and operational procedures.
- Support and mentor assigned Project Managers to maintain compliance, efficiency, and documentation accuracy throughout project lifecycles.
- Complete and maintain daily and weekly status updates for all active assignments.
- Collaborate with management to identify process improvements and resolve compliance or workflow issues.
- Ensure all documentation, reporting, and communication meet carrier and regulatory standards.
Dispatch/Collections Manager
Cool Breeze Refrigeration
Reno, NV
09.2023 - 07.2025
- Managed commercial dispatch operations, coordinating service calls and technician schedules to ensure timely job completion.
- Handled billing processes, generating accurate invoices and ensuring proper documentation for services rendered.
- Managed accounts receivable, including monitoring outstanding balances and maintaining accurate financial records.
- Conducted collections activities, communicating professionally with clients to secure timely payments.
- Maintained organized filing systems for contracts, invoices, and service documentation.
- Delivered high-level customer service, addressing client inquiries and resolving concerns efficiently.
- Provided daily administrative support to the President, Controller, Office Manager, and Service Manager.
- Assisted with operational coordination to support smooth day-to-day business functions.
Accounts Payable, Payroll
Belfor Property Restoration
Reno, NV
10.2021 - 09.2023
- Processed payroll and managed accounts payable, ensuring timely and accurate payment of vendors and employees.
- Reconciled AMEX transactions and performed monthly account reconciliations to maintain financial accuracy.
- Processed purchase orders (POs) and set up new suppliers in the accounting system.
- Maintained and tracked supplier Certificates of Insurance (COIs) to ensure compliance.
- Managed all incoming communications, including email correspondence and internal distribution.
- Provided administrative and operational support to the General Manager, Project Managers, and Estimators.
- Coordinated new hire onboarding, including documentation, system setup, and orientation support.
- Booked travel arrangements and managed related logistics.
- Maintained office supply inventory and ensured efficient day-to-day office operations.
BPO Support Specialist Point Person
Clear Capital
Reno, NV
05.2018 - 05.2020
- Served as primary point of contact for the BPO Support Team, assisting brokers with a wide range of operational and procedural needs.
- Managed approval processes and handled escalated calls, ensuring timely resolution and high service standards.
- Communicated updates on policy, procedural, and system changes impacting the team, ensuring alignment and compliance.
- Supported team lead with special projects, including management of aged files and workflow improvements.
- Processed high-volume vendor updates with accuracy and efficiency.
- Monitored and reported daily team performance statistics.
- Cross-trained to assist with Solicitations, providing additional operational support during high-volume periods.
Administrative Assistant
Bragg Crane Service
Sparks, NV
09.2012 - 12.2017
- Managed billing, accounts receivable (AR), and accounts payable (AP) processes to ensure accurate and timely financial operations.
- Processed payroll and maintained employee compensation records.
- Prepared and filed Quarterly IFTA and MC45 reports in compliance with regulatory requirements.
- Coordinated business license renewals and ensured ongoing regulatory compliance.
- Reconciled petty cash and monitored unit mileage reporting for accuracy.
- Generated and maintained work orders and organized filing systems.
- Oversaw renewal of crane permits for Nevada and California operations.
- Maintained employee certifications and new hire documentation in compliance with company and regulatory standards.
- Provided administrative support to the Branch Manager and Sales staff as needed.
- Maintained overall office organization and operational efficiency.
Education
High School Diploma -
Proctor R Hug High School
Reno, NV01-1997
Skills
- Problem-solving
- Time management
- Detail-oriented
- Team coordination
- Documentation management
- Decision-making
- Flexible and adaptable
- Attention to detail
- Workload management
- Customer service
- Team leadership
- Relationship building
- Deadline adherence
Timeline
Lead Project Coordinator
Paul Davis Property Restoration
07.2025 - Current
Dispatch/Collections Manager
Cool Breeze Refrigeration
09.2023 - 07.2025
Accounts Payable, Payroll
Belfor Property Restoration
10.2021 - 09.2023
BPO Support Specialist Point Person
Clear Capital
05.2018 - 05.2020
Administrative Assistant
Bragg Crane Service
09.2012 - 12.2017
High School Diploma -
Proctor R Hug High School