Sheila Williams
Richmond,TX
Summary
Multi-talented Project Coordinator successful at taking on diverse project tasks to meet tight deadlines. Hands-on and analytical problem solver. Provides excellent communication, planning and decision-making skills.
Assist with the continual improvement and management objectives. Hardworking, reliable, highly organized, proactive and punctual with team-oriented mentality.
Overview
13
13
years of professional experience
Work History
Lead Project Coordinator
ePlus Technology
Houston, TX
02.2014 - Current
- Manage multiple projects from initial Statement of Work (SOW)
- Work with Service Directors to define resource requirements and schedule logistics for project implementation
- Plan and schedule project deliverables
- Coordinate project team resources
- Developed quality assurance controls for design approaches
- Efficiently identify and solve project issues
- Collaborate with cross-functional teams regarding project schedules and plans
- Manage day-to-day operational aspects of each project and scope
- Review deliverables prepared by team prior to passing them to the client
- Minimize exposure and risk on each project
- Assemble and prepare PowerPoint presentations
- Oversee adherence to project timelines and budget constraints
- Create quality control measures to lessen problems and risks
- Produce status reports for customers and senior management
- Manage work streams for both routine and special projects
- Prepare presentations for customers and staff members detailing project scope, progress and results
TPV Analyst
Direct Energy
Houston, TX
02.2013 - 02.2014
- Coordinated with Energy Marketing Managers (EMMs) or Analysts (EMAs) to obtain prospect data for potential customers
- Researched and validated new customer information
- Created customer service location and billing hierarchies
- Maintained and processed customer data in information data processing environment
- Researched and validated customer information with ERCOT, the USPS, and Transmission Distribution Service Providers
- Performed quality checks (Q&A) on data entry of co-workers and provided feedback
- Performed detailed analysis on key trends
- Developed and improved business processes to maximize satisfaction with internal and external customers
- Participated in continuous process improvements to increase operational efficiency and effectiveness
- Effectively communicated with management regarding new clients
- Participated in regular meetings with management to assess, identify, and implement improvements
Student
Houston Community College Foundation
Houston, TX
08.2011 - 01.2013
- Maintained schedule of class assignments to meet deadlines
- Planned and completed group projects, working smoothly with others
- Used student resources and asked professors, assistants, dean and other leaders for support
- Prepared reports, presentations and articles using Microsoft Word and PowerPoint
- Balanced school with extracurricular activities and built social connections for personal and professional growth
Education
Political Science and Government
Prairie View A & M University
Prairie View, TXAssociate of Science - Liberal Arts And Sciences
Houston Community College
Houston, TXSkills
- Schedule Management
- Customer Management
- Forecasting
- Problem-Solving
- Verbal and Written Communication
- Quality Assurance
- Task Prioritization
- Flexible and Adaptable
- Project Coordination
- Microsoft Office
- Attention to Detail
- Time Management
- Continuous Improvement
- Decision Making
- Planning and Execution
- Project Lifecycle
Timeline
Lead Project Coordinator
ePlus Technology
02.2014 - Current
TPV Analyst
Direct Energy
02.2013 - 02.2014
Student
Houston Community College Foundation
08.2011 - 01.2013
Political Science and Government
Prairie View A & M University
Associate of Science - Liberal Arts And Sciences
Houston Community College
Similar Profiles
Aaron TandourjianAaron Tandourjian
Sales Director at Eplus TechnologySales Director at Eplus Technology
Jillian BowmanJillian Bowman
Renewals Lead - Annuity Services at ePlus TechnologyRenewals Lead - Annuity Services at ePlus Technology
Courtney SaundersCourtney Saunders
Inside Sales Representative at ePlus Technology, Inc.Inside Sales Representative at ePlus Technology, Inc.