Jennifer Nikola
Saratoga Springs,NY
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server
Hills And Hollows At McGregor
09.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders.
- Increased sales significantly by upselling higher-end products to customers.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Explained menu items and suggested appropriate options for food allergy concerns.
SERVER
Diamond Club Restaurant
09.2023 - Current
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Served food and beverages promptly with focused attention to customer needs.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- maintained side work before and after my shifts .
Server
THREE. VINES BISTRO
10.2014 - 07.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Education
High School Diploma -
Grover Cleveland High School
Ridgewood, NY06.1998
Skills
- Cash Handling
- Food Preparation and Safety
- High-Volume Dining
- Food and Beverage Pairings
- service orientated
- Detail orientated
- Time Management
Certification
- Licensed - esthetician -11 years
Timeline
Server
Hills And Hollows At McGregor
09.2023 - Current
SERVER
Diamond Club Restaurant
09.2023 - Current
Server
THREE. VINES BISTRO
10.2014 - 07.2022
High School Diploma -
Grover Cleveland High School
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