Jennifer Norris
Hamilton
Summary
Dynamic professional with extensive experience in customer service and client communication, notably as a Front End Lead at Hamilton Primary Care. Proven track record in optimizing operational workflows and enhancing service quality. Skilled in staff supervision and adept at implementing process improvements to drive efficiency and reduce response times.
Overview
20
20
years of professional experience
Work History
Front End Lead
Hamilton Primary Care
Hamilton, AL
08.2020 - Current
Dispatcher
Norris Trucking
Hamilton, AL
03.2017 - 08.2020
- Coordinated daily dispatch operations to optimize route efficiency and ensure timely deliveries.
- Managed communication between drivers and customers to resolve issues promptly and maintain service quality.
- Oversaw scheduling of shipments, adjusting plans based on real-time traffic and weather conditions.
- Implemented process improvements that enhanced operational workflows and reduced response times.
Administrative Secretary
Bevill State Community College
Hamilton, AL
03.2013 - 03.2017
- Coordinated communication between departments to enhance workflow efficiency.
- Managed scheduling and calendar appointments for faculty and staff.
- Developed and maintained filing systems for confidential documents.
- Assisted in organizing events, including workshops and meetings.
ER Registrar
North Mississippi Medical Center Hamilton
Hamilton, AL
05.2009 - 03.2013
- Coordinated patient registration processes to ensure accurate data entry and efficient service delivery.
- Managed insurance verification procedures, ensuring compliance with organizational policies and protocols.
- Assisted in training new staff on electronic health record systems for improved operational efficiency.
- Streamlined patient flow by effectively triaging incoming cases based on urgency and needs.
Medical Biller
Chilton Memorial Hospital
Clanton, AL
01.2006 - 05.2009
- Managed billing processes to ensure timely submission of claims and payments.
- Reviewed and reconciled patient accounts for accuracy and completeness.
- Trained new staff on billing procedures and software systems.
- Implemented process improvements to reduce claim denials and increase revenue cycle efficiency.
Education
Health Sciences
Bevill State Community College
HamiltonGeneral Studies
Hamilton High School
Hamilton, AL05-1998
Skills
- Customer service
- Client communication
- Staff supervision
Timeline
Front End Lead
Hamilton Primary Care
08.2020 - Current
Dispatcher
Norris Trucking
03.2017 - 08.2020
Administrative Secretary
Bevill State Community College
03.2013 - 03.2017
ER Registrar
North Mississippi Medical Center Hamilton
05.2009 - 03.2013
Medical Biller
Chilton Memorial Hospital
01.2006 - 05.2009
Health Sciences
Bevill State Community College
General Studies
Hamilton High School