Jennifer Norris, BSN, RN

· Working closely with revenue cycle leadership, owns the Revenue Cycle Vendor relationships, ensuring optimal financial relationships as well as the accountability that service level expectations by the vendor are clearly stated and consistently achieved

· Responsible for the data quality of all inputs to the system that involve eligibility, authorization, billing, and collections. This includes, but is not limited to, set up of new payors and charge masters.

· Maintains the departmental budget for assigned accounting unit. Reviews monthly financial reports to evaluate trends in total cost to collect, ensure that costs are within budget, and develops strategies to pursue efficiencies that lower total costs.

· Plays a key role in governance of vendor relationships to ensure that Company needs are prioritized and service delivery is cost-effective

· Builds successful stakeholder relationships with revenue cycle, IT, and business leaders by developing a clear understanding of business needs, acting as a trusted advisor, and ensuring the efficient and effective systems support for business needs.

· Leads the team that supports revenue cycle systems across all service lines and includes any outsourced revenue cycle relationships. Provides oversight and guidance to individual team members, and continues to foster professional growth.

· Serves as a key stakeholder and subject matter expert to many enterprise level projects, identifying the role that revenue cycle plays alongside operations, compliance, finance, and information technology. Ensures an open and effective line of communication between internal stakeholders and within the revenue cycle leadership team.

· Establish and maintain a constancy of purpose, focusing on continuous improvement within the Sr. Director’s area of influence and deliver highest degree of quality service.

· Establishes departmental goals and objectives in conjunction with Revenue Cycle Leadership and the SVP Revenue Cycle to ensure continued departmental developments and to assist in achieving company goals

· Collaborates with other leaders to define the clinical data requirements of our patients across the organization and helps coordinate the advancement of clinical information systems to satisfy these data requirements.

· Oversees and executes the educational sessions with clinicians and operators on all system upgrades. Applies information technology to Medical Education in order to assist the office staff and clinicians with use of all EMR capabilities

· Oversees system integrity for all service lines through routine upgrades and management upgrade process.

· Supports the Company’s acquisition strategy by ensuring system readiness across all service lines

• Collaborates with operational leaders to define the clinical data requirements of our patients across the organization and helps coordinate the advancement of clinical information systems to satisfy these data requirements.
• Oversees and executes the educational sessions with clinicians and operators on all system upgrades. Applies information technology to Medical Education in order to assist the office staff and clinicians with use of all EMR capabilities.
• Establish and maintain a constancy of purpose, focusing on continuous improvement within the Director's area of influence and deliver highest degree of quality service.
• Establishes departmental goals and objectives in conjunction with Revenue Cycle Leadership and the SVP, Chief of Revenue Cycle to ensure continued departmental developments and to assist in achieving company goals.
• Leads the team that supports revenue cycle systems across all service lines and includes any outsourced revenue cycle relationships. Provide oversight and guidance to individual team members, and continue to foster professional growth.
• Maintains the departmental budget for assigned accounting unit. Reviews monthly financial reports to evaluate trends to ensure that costs are within budget, and develops strategies to pursue efficiencies that lower total costs.
• Responsible for the data quality of all inputs to revenue systems that involve eligibility, authorization, billing, and collections. This includes, but is not limited to, set up of new payors and charge masters.
• Serves as a key stakeholder to many enterprise level projects, identifying the role that revenue cycle plays alongside operations, compliance, finance, and information technology. Ensures an open and effective line of communication between internal stakeholders and within the revenue cycle leadership team.
• Supports the Company's acquisition strategy by ensuring system readiness across all service lines.
• Works closely with revenue cycle leadership, owns the Revenue Cycle Vendor relationships, ensuring optimal financial relationships as well as the accountability that service level expectations by the vendor are clearly stated and consistently achieved.

• Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
• Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
• Oversaw development and implementation of improvements to support and network operations.
• Played key role in on-going network design, reevaluation and optimization to keep pace with company growth.
• Communicated regularly with customers concerning data exchange and technology integration.
• Led and assisted technical upgrade projects for clients by working and coordinating with consultants and developers for integrations.

• Integrated decision support, clinical pathways and best practices into health information technology to enhance delivery of care and workflows.
• Influenced care outcomes by implementing improvements and optimizing health information technology.
• Served as liaison between end-users and health IT team.
• Applied medical subject matter knowledge to improve IT systems and functions.
• Worked closely with subject matter experts to develop solutions and improvements for clinical systems.
• Researched and validated clinical data.
• Functioned as lead clinical analyst to implement enterprise point of care EHR

• Traveled south Louisiana to assist leadership teams with training new home health agency directors to ensure a solid transition
• Managed home health agencies with hard to fill director positions until replacement identified; trained new staff to assume responsibilities of the agency
• Assisted home health agencies with survey readiness and preparation
• Project goals - leverage technology to create efficiencies within the agencies

• Clinical Branch Manager of multiple home health branches with a branch census up to 300 patients during this time period.
• Collaboration with business development on referral management
• Complete responsibility of budget, hiring, and functions of the branch locations in scope of oversight

• Evaluated patient histories, complaints, and current symptoms.
• Communicated with healthcare team members to plan, implement and enhance treatment strategies.
• Educated family members and caregivers on patient care instructions.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.