JENNIFER NORTHERN
Customer Service
Grapevine
Summary
Actively pursuing remote customer service opportunities that align with a commitment to excellence and client satisfaction. Dynamic and adaptable professional with a proven ability to excel in diverse work environments while managing multiple responsibilities. Legendary for a creative and versatile skill set, demonstrating proficiency in both independent work and effective collaboration within teams. Extensive experience in customer service consistently delivering high-quality results through a personable and responsible approach.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Server
Bottlecap Alley Icehouse
11.2024 - 10.2025
- Prepare for each day with opening procedures, as well as closing procedures at the end of the night.
- Maintaining a clean and proficient work environment, in the dining area and the waitress station.
- Providing exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner with detail to individual orders.
- Managed multiple tables while maintaining attention to detail and providing personalized service.
- Collaborating with the kitchen staff to make sure the orders are correct and out in a timely manner.
- Efficient in POS and a wide variety of software programs, as well as cash register.
Server
Waffle Way Of Grapevine
02.2023 - 10.2024
- Prepare for each day with opening procedures, as well as closing procedures.
- Providing exceptional service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner for each individual customer's orders.
- Served food and beverages promptly with focused attention to customer needs.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Customer Service Representative
Amazon
05.2021 - 01.2023
- Resolved customer complaints with empathy, understanding and respect; resulting in, increased loyalty and repeat business for the company.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts pertaining to orders.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Coordinated with logistics department to expedite shipping for urgent customer orders as necessary.
- Responded to customer requests for products, services, and company information.
Material Handler / PIT Driver
Amazon
10.2016 - 04.2021
- Obtained certifications on all PIT equipment as well as becoming an Ambassador to train other and new employees on equipment.
- Became the backup supervisor for RSR (reserve stow racks) department as needed. Acquired leadership roles as needed and assigned.
- Picked parts and put away parts individually or full pallets, using various PIT equipment.
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Increased productivity, utilizing forklifts and other powered industrial truck equipment effectively and safely.
Education
License / Certification - Pharmacy Technician / Phlebotomy
CCI Training Institute
Dallas, TX 05.2001 -
Skills
Reliable work performance
Skilled in guest engagement
Exceptional customer support
Analytical problem-solving
Attentive listening
Versatile approach
Proficient in computer applications
Effective telephone communication
Certification
Texas Food Handler Certification
Timeline
Server
Bottlecap Alley Icehouse
11.2024 - 10.2025
Server
Waffle Way Of Grapevine
02.2023 - 10.2024
Customer Service Representative
Amazon
05.2021 - 01.2023
Material Handler / PIT Driver
Amazon
10.2016 - 04.2021
License / Certification - Pharmacy Technician / Phlebotomy
CCI Training Institute
05.2001 -