Jennifer O'Brien
Roseville,CA
Summary
Dynamic leader with a proven track record at Applebee's, adept in operations management and team building. Excelled in maximizing efficiency and fostering employee loyalty, significantly enhancing customer satisfaction and financial stability. Skilled in problem resolution and mentoring, demonstrating commitment to organizational growth and team success.
Overview
20
20
years of professional experience
Work History
General Manager
Applebee's
12.2016 - 10.2024
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Assistant Manager
Applebee's
12.2008 - 12.2016
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Server
Applebee's
12.2004 - 12.2008
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
GED - General Studies
Oakridge High-school
El Dorado Hills, CA06.2000
Skills
- Leadership and team building
- Problem Resolution
- Operations Management
- Team Player
Timeline
General Manager
Applebee's
12.2016 - 10.2024
Assistant Manager
Applebee's
12.2008 - 12.2016
Server
Applebee's
12.2004 - 12.2008
GED - General Studies
Oakridge High-school