Jennifer Oldson
Littleton,CO
Summary
Innovative operations director known for fostering a culture of continuous improvement. Expertise in leading cross-functional teams and optimizing processes to enhance customer satisfaction and operational excellence.
Overview
20
20
years of professional experience
Work History
Director of Operations
High Peaks Remodeling
Lakewood, CO
03.2017 - Current
- Oversaw daily operations to enhance efficiency and streamline processes.
- Implemented strategic initiatives to improve operational workflows and resource allocation.
- Developed performance metrics to evaluate team effectiveness and drive accountability.
- Led cross-functional teams in executing process improvements and operational excellence initiatives.
- Fostered a culture of continuous improvement by mentoring staff on best practices and efficiency strategies.
- Collaborated with senior management to align operations with organizational goals and objectives.
- Managed vendor relationships, ensuring adherence to service level agreements and quality standards.
- Collaborated with executive leadership on strategic planning initiatives to drive business growth.
- Streamlined operational processes by identifying inefficiencies and implementing best practices.
- Ensured compliance with industry regulations and company policies, mitigating potential risks.
- Automated manual processes using technology solutions, increasing accuracy and efficiency within operations.
- Managed vendor relationships, negotiating contracts for maximum value and efficiency.
- Developed comprehensive training programs for staff, enhancing team performance and skill sets.
Bar Tender
Stoneys
Denver, CO
08.2016 - 03.2017
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Obtained cash bank and stocked service bar to prepare for operation.
Bar Tender
Oceanaire Seafood Room
Denver
07.2016 - 03.2017
- Crafted and served a diverse range of cocktails, ensuring high-quality customer experiences.
- Managed inventory levels, ordered supplies, and minimized waste for optimal bar efficiency..
- Maintained cleanliness and organization of bar area, adhering to health and safety regulations.
- Engaged with guests to provide personalized service, fostering repeat business and loyalty.
- Implemented upselling techniques that increased beverage sales during peak hours.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Server
Mahogany Run
St. Thomas USVI
11.2015 - 05.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Implemented effective communication strategies between front-of-house and back-of-house staff for streamlined operations.
Server
Denos Mountain Bistro
Winter Park, CO
07.2015 - 10.2015
- Resolved customer inquiries and complaints promptly, maintaining high service standards.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Provided elevated table service with a strong focus on wine knowledge, including varietals, regions, pairing principles, and proper wine service technique.
Server
Paramount Cafe
Denver, CO
08.2006 - 05.2015
- Provided exceptional customer service, ensuring positive dining experiences for all guests.
- Managed multi-tasking in fast-paced environment, efficiently handling orders and requests.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new team members on service standards and operational procedures.
- Assisted in organizing special events, contributing to increased restaurant visibility and patron engagement.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Education
High School Diploma -
Green Mountain
Lakewood, COSkills
- Operational efficiency
- Operations oversight
- Business management
- Process improvement
- Quality assurance
- Leadership training
- Workforce planning
- Schedule oversight
- Operations management
- Teamwork and collaboration
- Team leadership
- Decision-making
- Staff training/development
- Staff management
- Employee development
- Customer service management
- Employee relations
- Effective leader
- Hiring and onboarding
- Policy development and enforcement
- Management team building
- Strategic planning and execution
Timeline
Director of Operations
High Peaks Remodeling
03.2017 - Current
Bar Tender
Stoneys
08.2016 - 03.2017
Bar Tender
Oceanaire Seafood Room
07.2016 - 03.2017
Server
Mahogany Run
11.2015 - 05.2016
Server
Denos Mountain Bistro
07.2015 - 10.2015
Server
Paramount Cafe
08.2006 - 05.2015
High School Diploma -
Green Mountain