Jennifer O'Neill
Rochdale,MA
Summary
Organized Receptionist known for productive and efficient task completion. Specialize in effective communication, time management, and customer service skills. Excel in environments requiring ability to manage multiple tasks simultaneously and interact with people from diverse backgrounds. Use empathy, patience, and positivity to enhance workplace atmosphere and client satisfaction.
Overview
2026
2026
years of professional experience
Work History
Receptionist/Insurance Specialist
Katherine Jones State Farm
Clearwater, FL
04.2023 - 09.2025
- Greeted clients warmly and directed them to appropriate agents.
- Managed phone calls, routing inquiries to relevant departments.
- Scheduled appointments for insurance consultations and follow-ups.
- Assisted clients in making changes to their policies.
- Assisted clients with payments.
Insurance Specialist
Tom Clarke State Farm
East Greenbush, New York
08.2021 - 02.2023
- Assisted clients in understanding policy terms and coverage details.
- Conducted thorough risk assessments to recommend appropriate insurance solutions.
- Assisted clients with making changes on there policies.
- Assisted clients with payments.
- Answered phone calls as needed.
- Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations.
- Contacted clients with late payment reminders.
Service Advisor
Ragsdale Kia
Spencer, MA
11.2007 - 11.2009
- Assisted customers with vehicle service inquiries and appointment scheduling.
- Explained service recommendations clearly to customers regarding vehicle maintenance.
- Coordinated with technicians to ensure timely completion of service tasks.
- Took payments from customers.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
- Greeted customers and addressed their needs in a professional manner.
- Upsold additional products or services when appropriate.
- Maintained records of customer interactions and transactions.
Teller
Webster first federal credit union
Spencer, MA
06.2005 - 10.2007
- Processed member transactions with accuracy and efficiency at the credit union.
- Assisted members with account inquiries and resolved issues promptly.
- Maintained cash drawers, ensuring accurate balances throughout shifts.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Maintained confidentiality of all customer records and information according to company policies.
- Maintained accurate records of all transactions for compliance purposes.
Receptionist
Ragsdale Chevrolet
Spencer, ME
- Greeted customers warmly upon arrival to enhance their experience.
- Answered phone calls promptly and directed inquiries to appropriate departments.
- Managed appointment scheduling for service and sales departments efficiently.
- Assisted with administrative tasks, including filing and data entry as needed.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
Sales Associate
Sears
Auburn, ME
- Assisted customers in locating products and answering inquiries.
- Processed transactions efficiently at the cash register.
- Maintained organized sales floor and stocked merchandise effectively.
- Handled customer returns and exchanges with professionalism.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Dietary Aide
Auburn life care center
Auburn, ME
- Served nutritious meals to residents following dietary guidelines.
- Maintained clean and organized dining areas for enhanced resident experience.
- Assisted kitchen staff with food preparation and inventory management tasks.
- Followed safety and sanitation protocols in food handling and storage processes.
- Supported team members during meal service to ensure timely delivery of food.
- Set up trays and food service carts to deliver food to residents.
- Performed general cleaning duties such as sweeping floors, washing dishes, wiping countertops.
- Delivered snacks to nurse station for distribution to specific residents.
- Set tables before patients arrived to maintain meal plan productivity.
- Gathered soiled tablecloths and dietary linens and delivered to laundry.
- Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
Education
Leicester High School
Leicester , Ma440 Licensed - Property And Casualty Insurance FL
Insurance
05.2001 -
440 Licensed - Property And Casualty Insurance NY
Insurance
Skills
- Appointment scheduling
- Customer service
- Policy management
- Effective communication
- Problem resolution
- Organizational skills
- Time management
- Attention to detail
- Payment processing
- Data entry
- Verbal and written communication
- Multi-line telephone systems
- Multitasking and prioritization
References
References available upon request.
Timeline
Receptionist/Insurance Specialist
Katherine Jones State Farm
04.2023 - 09.2025
Insurance Specialist
Tom Clarke State Farm
08.2021 - 02.2023
Service Advisor
Ragsdale Kia
11.2007 - 11.2009
Teller
Webster first federal credit union
06.2005 - 10.2007
440 Licensed - Property And Casualty Insurance FL
Insurance
05.2001 -
Receptionist
Ragsdale Chevrolet
Sales Associate
Sears
Dietary Aide
Auburn life care center
Leicester High School
440 Licensed - Property And Casualty Insurance NY
Insurance