Jennifer Orbin
Lowman,USA
Summary
Professional nursing leader prepared for advanced responsibilities in healthcare management. Proven ability to drive patient care excellence and improve operational efficiency. Strong focus on collaborative team leadership and adaptable to changing environments. Skilled in strategic planning, staff development, and regulatory compliance, consistently delivering impactful results.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Director of Nursing
Guthrie Robert Packer Hospital
11.2022 - Current
- Led Virtual Nursing Optimization Team leading to increased utilization of virtual nursing in all acute care areas, saving an average of 5.5 hours a day for clinicians
- Decreased Agency Usage from Over 40 FTEs to 9 FTEs. Developed a transparent process with accountability practices to ensure appropriate resources were utilized, changed request steps with single point of contact for all agency requests.
- Reduced Vacancy of Unlicensed Staff from 40% to 8.5% By creating a consistent review team with strict timelines and recruitment tactics to sustain low vacancy rates below 15% for over 2 years.
- Facilitated Leadership Development Series. Started a monthly series to provide new leaders opportunities to learn best practices in leadership and retain nurse leaders.
- Increased Patient Experience Scores from 64.71% to 67.52% for LTR by identifying root cause and implementing best practices across all departments.
- Created Leadership Standard Work. Created standard workflow documents for all leaders to follow to ensure standard performance between roles
- Developed Nursing Scorecards. Created scorecard template to ensure goals were measured and tracked across all departments to focus on continuous improvements
- Lead Length of Stay Initiatives and Improved throughput. Developed tactics around discharge times and workflow to reduce length of stay increasing percentage of patients discharged within 75 minutes from a baseline of 18% to above the goal of 56%.
- Reduced HAPI Rates across Acute Care areas from 1.04 to 0.77 by creating action plan to address root cause and hold caregivers to consistent and high-quality standards.
Clinical Nurse Manager Hem/Onc Clinic
Guthrie Robert Packer Hospital
12.2019 - 11.2022
- In 2019 was asked to take on additional role as Clinical Nurse Manager in clinic
- Increased Team Index and Engagement Partnered with service line leader to take department from Tier 3 in 2018 to Tier 1 in 2020, Maintained Tier 1 Status in 2021 and 2022
- Increased provider engagement and satisfaction Partnered with provider group to increase provider engagement from 4.22 in 2020 to 4.60 in 2021 and leadership alignment from 4.25 in 2020 to 4.50 in 2021
- Nurse navigation and social work program Partnered with nurse navigators and social workers to develop standard work, nurse navigator competencies, and standardized resources and workflows
- Created Clinic LPN position Improved allocation of nursing resources by transitioning clinic RN role to LPN with cost savings of $35,000 annually
- Designed Oncology Financial Program Partnered with PFA, billing office, and social work to develop all-encompassing financial assistance program for all oncology patients within the system
- Facilitated Team Building retreats Designed team building retreats to improve teamwork and foster mutual respect and personal accountability in hem/onc clinic which contributed to increased Tier status on employee engagement
- Implemented Huddle Structure Implemented huddle structure in both outpatient and clinic departments providing an outlet for staff to escalate concerns
- Designed Department Specific Orientation PSS and clinical assistant orientation and competency checklist developed in collaboration with senior staff members
- Developed Provider Schedules Worked with chief and service line leader to develop balanced provider schedules and streamline services for outpatient center
Clinical Nurse Manager Medical Oncology/Infusion Center
Guthrie Robert Packer Hospital
05.2018 - 11.2022
- Led Infusion Center Team from Tier 3 to Tier 1 Improved and maintained Team Index and engagement in department to Tier 1 level in 2018 and 2020
- Facilitated Increasing Certification Rates Worked with Infusion Nursing Society to increase certification rates through direct billing and prep programs increasing certification rates from 35% in 2020 to 78% in 2021
- Reduced Nursing Vacancy in Infusion Center from 40% to 0% Planned and marketed open house after hours for infusion center, recruiting 4 registered nurses and reducing vacancy to 0 open positions
- Created Authorization Tech Position Utilized already existing tech position to create authorization tech and reduce drug denials saving the organization over $500,000 compared to year prior to position was implemented
- Reduced Supply Costs Implemented LEAN training standardizing supply usage and stocking in clean utility room and infusion carts reducing supply costs year over year despite 5% increase in volume from $251,221 in 2018 to $236,639 in 2019, $190,277 in 2020, and $177,366 in 2021
- Added Infusion Services Increased volumes by offering additional services like Lasix infusions and pediatric growth hormones increasing volume by 5% or greater year over year
- Reduced Infusion Medication Wastes Implemented system to reduce high dollar drug wastes charged to department reducing waste costs from $58,989 in 2019 to $9,820 in 2020 and $13,468
- Decreased Infusion Center Wait Times Created data measurement tools to assess and reduce bottlenecks within the infusion center reducing wait times from 47% to 21% of patients waiting more than 60 minutes for treatment to 26% waiting for more than 60 minutes
- Created New Oncology Handoff Tool Developed tool with staff and IT team that could be utilized by both inpatient and outpatient nurses to ensure continuity of care and sharing of critical information
- Formulated Outpatient Staffing Plan Staffing plan developed based on volume and procedural mix of patient population reducing salary costs by flexing staff off when volumes are reduced
- Created Chemo Companion Program Created, implemented, and marketed new Chemo Companion program in partnership with volunteer services so that no patient receives chemotherapy alone
- Implemented New EMR System Collaborated with interdisciplinary team to create and implement new EPIC Beacon module including creation of management and safety dashboards
- Developed Infusion Reaction Protocol Standardized process and documentation of reactions in the infusion center and improve patient outcomes related to medication reactions
- Led Nursing Representation of USP800 Guideline Implementation Collaborated with multidisciplinary team to develop and implement USP800 procedures and policy
- Increased Infusion Center Hours Collaborated with staff to develop nursing and patient schedules to increase infusion center hours and provide services 7 days a week in center increasing hours from 40 hours weekly to 58 hours weekly
- Created Massage Therapy Services within Oncology Departments Designed patient experience service increasing patient satisfaction scores from 77% to 94%
Clinical Nurse Manager 5 Main Oncology and 9 South Pulmonary Unit
Guthrie Robert Packer Hospital
03.2020 - 05.2022
- In 2020, was asked to take on additional role as Clinical Nurse Manager for inpatient department, in 2022 asked to take on additional inpatient department 9 South
- Created Team Nursing Staffing Plan to Reduce Vacancy from 37% on 0% Changed care delivery model to improve vacancy and build staffing compliment to continue support of 20 bed unit
- Increased Department employee engagement Developed and implemented tactics for inpatient to continually increase engagement and team index scores from 3.9 in 2020 to 4.37 in 2022
- Co-Chair for Manager Council Partnered with chair of council to facilitate meetings and projects within the manager group
- Mentoring of New Leaders Serves as mentor to new leaders offering peer support and development in leadership skills and managerial topics such as department goal development and annual performance review process
Assistant Clinical Nurse Manager 5 Main Oncology
Guthrie Robert Packer Hospital
04.2017 - 05.2018
Charge Nurse 5 Main Oncology
Guthrie Robert Packer Hospital
07.2015 - 04.2017
Clinical Nurse 5 Main Oncology
Guthrie Robert Packer Hospital
07.2014 - 07.2015
Certified Nurse Aide
Arcadia Nursing Home
01.2003 - 01.2006
Education
DOCTOR OF NURSING PRACTICE - Healthcare Systems Leadership
Chamberlain University
Downers Grove, IL04.2023
MASTER OF SCIENCE - Nursing Leadership
Walden University
Minneapolis, MN08.2018
BACHELOR OF SCIENCE - Nursing
Walden University
Minneapolis, MN08.2016
ASSOCIATE DEGREE - Nursing
Corning Community College
Corning, NY05.2014
Skills
- Multidisciplinary team collaboration
- Clinical care oversight
- Nursing recruitment and staffing
- Quality improvement initiatives
- Problem- solving abilities
- Training and mentoring
Certification
- Registered Nurse, RN661613, 10/01/25, Pennsylvania
- Medical Surgical Certifications, RN-BC, 05/01/26, ANCC
Awards and Recognitions
- CCC Alumni 'The One to Watch' Award, 2024
- Guthrie Leader of the Year Award, 2023
- Mabel Lamberson Award Nominee for Excellence in Nursing Leadership 2018,2022
- Going the Extra Mile Award, 2022
- Daisy Nurse Award Winner, 2016
Professional Training and Development
- Panel Speaker at ATA Nursing Summit, 2024
- Speaker Presentation at HPN Miami, 2023
- Podium Presentation at AONL, 2022
- Star Leadership Institute, 2020
- 5S Lean Training, 2019
- Guthrie’s Leadership Essentials, 2018
Timeline
Director of Nursing
Guthrie Robert Packer Hospital
11.2022 - Current
Clinical Nurse Manager 5 Main Oncology and 9 South Pulmonary Unit
Guthrie Robert Packer Hospital
03.2020 - 05.2022
Clinical Nurse Manager Hem/Onc Clinic
Guthrie Robert Packer Hospital
12.2019 - 11.2022
Clinical Nurse Manager Medical Oncology/Infusion Center
Guthrie Robert Packer Hospital
05.2018 - 11.2022
Assistant Clinical Nurse Manager 5 Main Oncology
Guthrie Robert Packer Hospital
04.2017 - 05.2018
Charge Nurse 5 Main Oncology
Guthrie Robert Packer Hospital
07.2015 - 04.2017
Clinical Nurse 5 Main Oncology
Guthrie Robert Packer Hospital
07.2014 - 07.2015
Certified Nurse Aide
Arcadia Nursing Home
01.2003 - 01.2006
MASTER OF SCIENCE - Nursing Leadership
Walden University
BACHELOR OF SCIENCE - Nursing
Walden University
ASSOCIATE DEGREE - Nursing
Corning Community College
- Registered Nurse, RN661613, 10/01/25, Pennsylvania
- Medical Surgical Certifications, RN-BC, 05/01/26, ANCC
DOCTOR OF NURSING PRACTICE - Healthcare Systems Leadership
Chamberlain University
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