Jennifer Ordonez
SIMIVALLEY,CA
Summary
Professional in retail sector with keen focus on delivering excellent customer experiences and maintaining store standards. Proven ability to thrive in fast-paced environments while collaborating with team members to achieve business goals. Reliable and adaptable, with strong communication and multitasking skills.
Overview
1
1
Language
22
22
years of professional experience
Work History
Cashier/Front End Associate
Costco
Simi Valley, CA
10.2022 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained accurate cash drawer balances through diligent counting and verification.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Developed positive relationships with regular customers, fostering loyalty and repeat business through personalized service.
- Collaborated with team members to maintain clean and organized checkout areas, enhancing store presentation.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Wrapped, boxed and weighed bakery department products.
- Stocked shelves with medications and other pharmacy items for consistent availability.
- Safeguarded patient privacy by maintaining strict adherence to HIPAA regulations during all customer interactions.
- Helped maintain a safe environment within the pharmacy by adhering to company guidelines regarding security measures and fraud prevention techniques.
- Collaborated with pharmacy team members to address customer concerns or inquiries promptly and professionally.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Verified patient information to correctly dispense medications.
- Located and processed ready prescriptions to customers, distributed medication information documentation and facilitated medication consultations.
Senior Analyst II, Data Ops
Curinos
New York, NY
02.2005 - Current
- Led cross-functional teams in executing data-driven projects and solutions.
- Enhanced reporting systems to improve efficiency and accuracy in data analysis.
- Mentored junior analysts, fostering professional growth and skill development.
- Implemented process improvements that streamlined workflows and reduced redundancy.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Enhanced team productivity by streamlining workflow processes and implementing time-saving strategies.
- Collected, arranged, and input information into database system.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Gathered, organized and input information into digital database.
- Developed effective improvement plans in alignment with goals and specifications.
Education
Associate of Science - Computer Drafting
I.T.T. Technical Institutie
Sylmar, Ca12-2001
Skills
- Cash handling
- Customer support
- Integrity
- Attention to detail
- Identification checks
- Upselling techniques
- Problem-solving
- Work ethic and integrity
- Professional courtesy
- Product knowledge
- Empathy and patience
- Reliable team member
Languages
Spanish
Timeline
Cashier/Front End Associate
Costco
10.2022 - Current
Senior Analyst II, Data Ops
Curinos
02.2005 - Current
Associate of Science - Computer Drafting
I.T.T. Technical Institutie