Jennifer O'Riordan
Shelter Cove,CA
Summary
Dedicated professional with extensive experience in guest relations and bartending. Recognized for strong multitasking and problem-solving abilities, contributing to seamless operations and enhanced guest experiences. Known for elevating guest experiences and optimizing bar workflows. Reliable team player with focus on collaboration and adaptability, leveraging customer service skills and leadership qualities.
Overview
11
11
years of professional experience
Work History
Lead Housekeeper
Inn Of The Lost Coast
Shelter Cove, CA
09.2021 - Current
- Supervised daily housekeeping operations, ensuring cleanliness and organization throughout the property.
- Trained and mentored new staff on housekeeping protocols and best practices for quality service.
- Developed and implemented efficient cleaning schedules to optimize workflow across all guest rooms.
- Inspected completed housekeeping tasks to maintain high standards of cleanliness and guest satisfaction.
- Streamlined communication between housekeeping staff and other departments for improved operational efficiency.
- Addressed guest concerns promptly, resolving issues efficiently while demonstrating excellent customer service skills.
- Collaborated with front desk personnel to coordinate room assignments, ensuring prompt check-ins for guests upon arrival without delays due to room unavailability or cleanliness issues.
- Conducted regular inspections of guest rooms, public spaces, and back-of-the-house areas to maintain cleanliness standards.
- Enhanced guest experience by maintaining high standards of room hygiene and presentation.
- Ensured timely completion of daily tasks through effective communication with team members and supervisors.
- Developed strong relationships with other departments to facilitate smooth operations and positive working environment.
- Trained new hires in proper cleaning techniques, safety protocols, and company policies to ensure consistent service quality.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Managed laundry sorting, washing, drying, and ironing.
- Changed bed linens and collected soiled linens for cleaning.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Polished fixtures to achieve professional shine and appearance.
Bartender/Head Bartender
Mario's Bar
Shelter Cove, CA
05.2015 - 11.2020
- Designed and served an array of beverages to enrich overall customer experience.
- Ensured bar area remained clean and organized to support seamless service delivery.
- Monitored inventory levels and coordinated restocking efforts to maintain operational efficiency.
- Cultivated customer relationships to enhance rapport and create a welcoming environment.
- Ensured compliance with safety protocols for alcohol handling and responsible patron service.
- Coordinated with team members to meticulously plan and implement promotions and special events, driving customer engagement.
- Responded effectively to high-pressure scenarios to ensure consistent delivery of quality service.
- Managed high customer volumes during special events, ensuring efficient service delivery.
- Executed cash management responsibilities to maintain financial accuracy and integrity at end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Executed bar opening and closing procedures to ensure operational readiness for each shift.
- Enhanced workplace morale by engaging in constructive teamwork and maintaining open lines of communication with colleagues.
- Enhanced client loyalty by delivering superior service and maintaining engaging conversations with customers.
- Ensured bar remained organized and fully stocked to fulfill customer demands.
- Enhanced customer experience by reducing drink wait times through efficient bar area management and order prioritization.
- Monitored guest interactions and intervened in potential conflicts to maintain safety and comfort for all patrons.
- Orchestrated communication between kitchen and floor staff to facilitate prompt and accurate order delivery.
- Addressed customer complaints with empathy and professionalism, transforming negative experiences into positive resolutions.
- Demonstrated leadership to boost team morale and streamline efficiency by actively supporting team members during peak workload times.
- Thrived in fast-paced environment by efficiently managing multiple drink orders while ensuring quality standards.
- Executed cash and card transactions with precision, ensuring accurate financial records.
- Cultivated a welcoming atmosphere to enhance customer loyalty and increase repeat patronage.
- Developed customer loyalty by memorizing drink orders and maintaining friendly interactions.
- Cultivated strong relationships with customers to enhance overall guest experience.
- Engaged with patrons to build trust and loyalty, resulting in increased customer retention and repeat transactions.
Education
General Education
Diable Valley College
Pleasant HillHigh School Diploma -
El Camino Fundamental High School
Sacramento06-1990
Skills
- Guest relations
- Task delegation
- Quality assurance
- Laundry management
- Active listening
- Organizational skills
- Excellent communication
- Expert cleaning
- Multitasking
- Problem-solving abilities
- Attention to detail
- Time management
- Cash handling expertise
- Managing cash register
- Quality control standards
- Retaining information
Timeline
Lead Housekeeper
Inn Of The Lost Coast
09.2021 - Current
Bartender/Head Bartender
Mario's Bar
05.2015 - 11.2020
General Education
Diable Valley College
High School Diploma -
El Camino Fundamental High School