Jennifer Oropeza

• Coordinated resource allocation for childcare programs and services.
• Managed communication between families and childcare providers effectively.
• Facilitated workshops to educate families on available resources and support.
• Developed and maintained an efficient process for tracking inventory levels, ensuring accuracy of data.
• Conducted home visits to verify compliance with food program guidelines.
• Facilitated orientations for new providers to explain program guidelines and opening new provider files

Responded to incoming phone calls promptly

Schedule court hearings, appointments with clients

Organized and filed documents into designated folders

Prepared Letters of Representation and rejection letters to facilitate client communications.

Schedule transportation services through insurance adjusters for clients.

Fill out mileage reimbursement forms and send to adjusters.

• Write Letters of Representation and reject letters
• Coordinated attorney appointments and managed calendar systems for efficient scheduling.

• Assessed client substance issues to inform treatment strategies
• Conducted group therapy sessions and facilitated support group development
• Answered telephones and directed calls to appropriate staff members.
• Meet with clients to assess their substance issues
• Provided emotional support to clients through active listening and empathy.
• Case manages client enrollments, suspension of clients and disqualifications
• Maintained accurate and up-to-date records of client progress and treatment plans.
• Answer telephones, direct calls, and take messages for staff

• Recorded customer deposits and fees, issuing accurate receipts to ensure financial tracking
• Executed international wire transfers accurately at financial institution. and cash checks
• Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage
• Answered inquiries about mail and wire transfers, providing clear information to enhance customer understanding

• Receive payment by cash, check, credit cards, vouchers, or automatic debits
• Answered customer inquiries and provided information on procedures and policies to enhance customer experience
• Maintained clean and organized checkout areas while performing general cleaning duties to ensure a welcoming environment
• Organized and arranged merchandise on shelves to ensure easy access for customers, sort and reshelve returned items, and mark prices on items and shelves