Jennifer Orozco
Tustin,CA
Summary
Friendly Dispensing Optician knowledgeable about glasses and contact lenses. Assists customers in making choices that meet vocational, lifestyle and personal needs. Offering 11+ years of experience with proven history of customer satisfaction and retention.
Overview
13
13
years of professional experience
Work History
Optician
Mission Viejo Optometric Center
08.2021 - Current
- Provided exceptional customer service by attentively listening to patient concerns and addressing them promptly while resolving complaints professionally to maintain high levels of customer satisfaction and company trust.
- Improved customer satisfaction by providing personalized frame and lens recommendations based on individual needs and preferences.
- Ensured accurate measurements and fitting of eyeglasses while confirming quality control standards were met for all orders.
- Instructed patients on proper insertion, removal, and cleaning techniques for soft contact lenses.
- Consistently met sales goals through persuasive communication skills and up-to-date knowledge of industry trends and product information.
- Collaborated with optometrists to provide optimal patient care and accurately address any vision concerns.
Optician
Grant Optometric Group
01.2012 - 08.2021
- Helped clients try on and select new frames and recommended lens and frame options to meet specific needs.
- Prepared work orders outlining all specifications for new lenses and frames.
- Adjusted frames to fit patient faces by bending and shaping with hands, tools and heat.
- Educated clients about how to adapt to, wear and care for eyeglasses.
- Evaluated completed lenses to check compliance with customer specifications and accuracy against orders.
- Filed claims with vision and medical insurance companies to garner payment for optical services (e.g.,VSP, Eyemed, MES, Superior, Davis)
- Set up machines to polish, bevel or grind lenses, flats or other precision optical elements.
- Mounted and secured lens blanks or optical lenses in holding tools or chucks of cutting, polishing or grinding machines.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Experienced with Officemate and Revolution EHR software
Education
High School Diploma -
Saddleback High School
Santa Ana, CASkills
- Detail-oriented
- Customer service abilities
- Fast learner
- Managing repairs
- Selecting frames
- Bilingual English/Spanish with ability to translate
Timeline
Optician
Mission Viejo Optometric Center
08.2021 - Current
Optician
Grant Optometric Group
01.2012 - 08.2021
High School Diploma -
Saddleback High School
Similar Profiles
Knadia JohnsonKnadia Johnson
Travel Registered Nurse at Mission Hospital Mission Viejo- Triage StaffTravel Registered Nurse at Mission Hospital Mission Viejo- Triage Staff
Sarah RossSarah Ross
Perioperative Registered Nurse at Mission Hospital Mission ViejoPerioperative Registered Nurse at Mission Hospital Mission Viejo
Olivia DonahueOlivia Donahue
Unit Coordinator at Mission Hospital Mission ViejoUnit Coordinator at Mission Hospital Mission Viejo