Jennifer Orozco
Summary
Dynamic and results-driven professional with almost 12 years of experience in retail, sales, e-commerce and administrative specialist. Along with the time spent at one company with my extensive experience and history of great customer service by moving ip from base position to management within a year of being with the company. With proven track record of driving revenue growth, optimism customer experiences, and leading across-functional teams. Skilled in multi-channel retail operations, online sales strategies, and leveraging data analytics to identify opportunities and streamline operations. Achieved store, online, and phone orders monthly sales goals while providing outstanding customer service repeating business and increasing average transaction values by upselling techniques. Assisted in implementing promotional campaigns that boosted sales during the peak seasons. Managed inventory, reducing shrinkage by 60% through improved processed by leading a team with step by step training, coaching, mentorship to enhance productivity and morale in fast paced retail environments. While being a team player that takes initiative, steps up when leadership is needed, adjusts to changed while contributing positive attitude but specially leads by example.
Overview
12
12
years of professional experience
Work History
Photo Sales Associate
Cashman Photo Enterprises
04.2012 - 04.2013
- Took care of the customers from the moment they approached the booth. From greeting them, to posing them and taking their images to the sales part with product questions, package selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment. Minimized wait times for customers during peak hours.
Photo Sales Supervisor
Cashman Photo Enterprises
04.2013 - 06.2014
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Promoted exceptional customer service by engaging clients on sales floor.
- Effectively coached team members to reach weekly and monthly sales goals.
- Led by example, consistently exceeding personal sales targets and inspiring team to achieve collective goals.
Photo/Crystal Sales Manager
Cashman Photo Enterprises
06.2014 - 03.2022
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed two different operations at the same time, the Green Screen Photo and the Crystal Retail side. Making sure sales made our daily goals, to the customers being satisfied with the product they purchased from us. Specially the 3D Crystal product, which was their image edge with laser in a Crystal in 3D.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded monthly sale goals.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
- Enhanced team performance with comprehensive training sessions, focusing on product knowledge and sales techniques.
- Managed 20+ employees through effective communication, supervision, training and scheduling to ensure tasks were completed on time and within budget.
- Developed strong customer relationships through attentive service and expert product knowledge, resulting in repeat business.
- Managed inventory effectively to minimize stock shortages and ensure optimal levels of merchandise for maximum sales.
- Worked closely with upper management to develop short-term and long-term goals for the store, aligning objectives with the company''s mission and vision.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
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E- Commerce Administrative Specialist
Cashman Photo Enterprises
03.2022 - 08.2022
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Minimized errors in documentation through meticulous proofreading, editing, formatting skills.
- Resolved customer concerns efficiently to promote satisfaction and loyalty.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Sorted, opened, and routed incoming correspondence and deliveries to help senior leaders respond quickly to business and customer requirements.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Multitask, helping between different departments. From daily paperwork, commissions, customer crystal phone orders, customer crystal complains, customer photo reorders, spanish speaking customers for any of the divisions that needed assistance. Completing 3D crystal orders and special projects that would only be done by me. For example, MGM, Caesars Palace, West Gate, Stratosphere and many more.
Retail Operations Manager
Cashman Photo Enterprises
08.2022 - 10.2024
- Reviewed store sale numbers, cost of inventory, operational expenses and inventory losses.
- Determined layout of store merchandise for visual appeal to consumers.
- Controlled shipments, inventory, purchasing and inspection to reduce workflow gaps.
- Established strong relationships with vendors to secure favorable pricing terms for merchandise procurement while maintaining quality standards.
- Contributed to leadership team for implementing company policies and procedures.
- Managed inventory control and stock levels by implementing accurate tracking systems and optimizing orders.
- Monitored day-to-day production to verify packaging and efficient delivery of purchased merchandise to respective facilities within expected timeframes.
- Supported human resources by responding to candidates and prescreening, interviewing and hiring team members.
- Traveled on a daily basis to all of our Crystal/Retail locations and corporate to make sure the staff had everything they needed or needed help with. They were 3 locations at one point always available to. assist them at anytime during our business hours.
- Always made sure to get shifts covered on all call outs and lateness's, at times I would cover the shifts my self without no hesitation.
- Brought up the sales on our new location by thinking of different ideas to help our store. From sale pitches to promos, holiday signs, discounts ECT.
Education
Roosevelt High School
Los Angeles06.2007
Skills
- Store operations
- Health and safety
- Operational efficiency
- conflict resolution & problem solving
- customer service excellence
- sales techniques & upselling
- cash handling & POS system operation
- time management & multitasking
- product knowledge (3D crystal laser, 3D scanner)
- display design & visual merchandising
- inventory management & stocking
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Retail Operations Manager
Cashman Photo Enterprises
08.2022 - 10.2024
E- Commerce Administrative Specialist
Cashman Photo Enterprises
03.2022 - 08.2022
Photo/Crystal Sales Manager
Cashman Photo Enterprises
06.2014 - 03.2022
Photo Sales Supervisor
Cashman Photo Enterprises
04.2013 - 06.2014
Photo Sales Associate
Cashman Photo Enterprises
04.2012 - 04.2013
Roosevelt High School
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