JENNIFER OTERO
Tampa,FL
Summary
Experienced Administrative Specialist with over 15 years of experience supporting executive leadership, managing complex administrative operations, coordinating onboarding activities, processing invoices and purchase requisitions, and driving process improvements. Skilled in SAP/VIM, Concur, SharePoint, Power Automate, and Microsoft Office with a proven ability to improve efficiency, maintain accuracy, and support cross-functional teams.
Overview
20
20
years of professional experience
Work History
Administrative Specialist III
Tampa Electric
01.2023 - Current
- Provide comprehensive administrative support to directors, managers, and staff across multiple teams and work locations.
- Coordinate calendars and meeting logistics for multiple directors and managers across several business units, supporting hundreds of meetings annually.
- Processed and tracked approximately $21.6M annually in invoices through SAP/VIM while maintaining timely payment resolution.
- Create and track purchase requisitions, purchase order funding changes, vendor documentation, and related administrative requests.
- Coordinate onboarding and offboarding activities, including background checks, training, badges, network accounts, system access, software, and license requests.
- Prepare and maintain reports, dashboards, and tracking documents, streamlining data presentation and resource sharing using Microsoft Office, SharePoint, Power Automate, and Power Apps.
- Plan departmental meetings, safety sessions, retirements, and conferences, managing logistics including catering, venue, registration, hotel, travel, and attendee coordination.
- Maintain office supplies and equipment needs, support records and document management, and collaborate with administrative partners to improve processes and ensure coverage.
Administrative Specialist Lead
S3 - Strategic Staffing Solutions, Contractor for Tampa Electric
05.2022 - 12.2022
- Executed complex administrative duties to enhance support for directors, management, and staff.
- Facilitated department meetings and managed leadership expense reporting in Concur to ensure accurate financial tracking.
- Created and tracked project documents and requests using Microsoft Office, SharePoint, Power Automate, and PowerApps.
- Compiled AMI dashboard reports and maintained team access through SharePoint.
- Processed and resolved charges and payments through SAP/VIM while collaborating with Accounts Payable to maintain financial integrity.
- Processed purchase requisitions, supported vendor onboarding and system access, maintained supplies and equipment inventories, and reviewed procedures for continuous improvement.
Customer Consultant - Sales Coordinator / Social Media
Frontier Communications
04.2016 - 06.2022
- Coordinated center events, meetings, conference calls, product launches, employee promotions, and fundraising activities to enhance team engagement and visibility.
- Created impactful PowerPoint presentations and local communications while collaborating with national teams on incentive programs to align local strategies with broader company goals.
- Managed multiple projects and deadlines, reported productivity, and maintained the center sales incentive budget.
- Supported managers and directors by delivering timely reports, managing communications, coordinating schedules, preparing presentations, and executing special projects.
- Ordered office and project supplies and consistently met or exceeded key performance indicators.
Account Associate - Customer Service / Live Chat / Workforce / Lead
Verizon Communications
07.2006 - 04.2016
- Coordinated with departments to resolve customer account issues while providing administrative support for 96-employee center.
- Monitored staffing, availability, and performance, by producing daily and monthly management reports to inform operational decisions.
- Supported and trained online agents as an offline lead, managing center call flow to optimize service delivery.
- Developed forecasts and workforce plans to support service-level expectations and operational performance.
- Created employee schedules based on seniority and business needs and assisted with payroll time entry and adjustments.
Education
Associate in Arts (A.A.) -
Hillsborough Community College
Tampa01-2024
Skills
- Executive Support
- Calendar Management
- Travel Coordination
- Vendor Management
- Accounts Payable Support
- Invoice Processing
- Records Management
- Process Improvement
- Project Coordination
- Event Planning
- Team Collaboration
- Microsoft Teams
- SAP / VIM / Concur
- Power BI
Key Achievements
- Supported multiple directors and leadership teams across diverse business functions.
- Streamlined reporting and document-sharing processes using SharePoint and Power Automate.
- Coordinated onboarding and offboarding activities across multiple locations.
- Managed large-scale department meetings, conferences, and events.
- Maintained invoice and purchase order accuracy through SAP/VIM and vendor coordination.
Timeline
Administrative Specialist III
Tampa Electric
01.2023 - Current
Administrative Specialist Lead
S3 - Strategic Staffing Solutions, Contractor for Tampa Electric
05.2022 - 12.2022
Customer Consultant - Sales Coordinator / Social Media
Frontier Communications
04.2016 - 06.2022
Account Associate - Customer Service / Live Chat / Workforce / Lead
Verizon Communications
07.2006 - 04.2016
Associate in Arts (A.A.) -
Hillsborough Community College