Jennifer Ott
Pagosa Springs,CO
Summary
Results-driven Sales Representative known for high productivity and efficient task completion. Specialize in customer relationship management, strategic sales planning, and market analysis. Excel in communication, negotiation, and time management, ensuring seamless sales processes and client satisfaction.
Overview
6
6
years of professional experience
Work History
Bartender/Server
The Buck Stops Here Market & Eatery
Pagosa Springs, CO
12.2023 - Current
- Adhered to state regulations regarding serving alcohol responsibly.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Provided drink suggestions to customers based on their preferences.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Developed good working relationships with fellow employees through effective communication.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Greeted customers and provided excellent customer service.
- Processed payments accurately and efficiently with POS system.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Cleansed glasses with sanitizing solution after each use.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Displayed and retained extensive knowledge of liquors, wines and entrees.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Upsold customers from shelf to premium brands to help boost sales.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Effectively multitasked within fast-paced environment.
- Greeted guests with friendliness and professionalism.
- Resolved customer complaints in a professional manner.
Bartender
Motel Soco
Pagosa Springs, CO
09.2023 - 02.2024
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Performed opening and closing duties including restocking supplies.
- Developed good working relationships with fellow employees through effective communication.
Marketing/Activities Coordinator
Wyndham Vacation Ownership
Pagosa Springs, CO
04.2018 - 07.2023
- Resolved customer complaints in a timely manner while upholding company standards.
- Maintained calendars of upcoming events, meetings and deadlines.
- Organized team events to promote a positive work environment.
- Ensured compliance with company policies and procedures related to project management activities.
- Monitored inventory levels and ordered additional supplies as needed.
- Facilitated communication between different departments in order to resolve issues quickly.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Resolved customer complaints or answered customers' questions.
Education
Associate of Applied Science - Ultrasound
Modern Technology School
Fountain Valley, CA04-2022
Associate of Arts - Hospitality Administration And Management
Orange County Business College
Anaheim, CA11-1995
Skills
- Food Service
- Suggestive Selling
- Payment Processing
- Menu Memorization
- Health codes compliance
- Food Preparation
- Ordering Procedures
- Complex Problem-Solving
- Organizational ability
- Service-oriented mindset
- Cash and credit transactions
- Extensive wine knowledge
- Professional Appearance
- Courteous
- Team training and development
- Inventory
- Salesmanship
- Handling Difficult Customers
- Outstanding customer service
- Marketing and sales experience
- Engaging personality
- Anticipating guest needs
- Outgoing Personality
Timeline
Bartender/Server
The Buck Stops Here Market & Eatery
12.2023 - Current
Bartender
Motel Soco
09.2023 - 02.2024
Marketing/Activities Coordinator
Wyndham Vacation Ownership
04.2018 - 07.2023
Associate of Applied Science - Ultrasound
Modern Technology School
Associate of Arts - Hospitality Administration And Management
Orange County Business College
Similar Profiles
Adam IshamAdam Isham
Meat Processor at The Buck Stops HereMeat Processor at The Buck Stops Here
Cameron ShortCameron Short
Crew Member - Cashier/Food Prep at Modern Market EateryCrew Member - Cashier/Food Prep at Modern Market Eatery
Victor RodriguezVictor Rodriguez
Team Member at Modern Market EateryTeam Member at Modern Market Eatery