Jennifer Owen
Bois D'Arc,MO
Summary
Dynamic manager with a proven track record at Missouri Berry Farm, enhancing operational efficiency and mentoring teams. Skilled in project management and customer relationship management, I successfully implemented strategic initiatives that improved productivity and fostered professional growth, resulting in a significant boost in overall business performance.
Overview
45
45
years of professional experience
Work History
Manager
Missouri Berry Farm
02.2024 - Current
- Led cross-functional teams to enhance operational efficiency and effectiveness.
- Developed and implemented strategic initiatives to improve business performance.
- Mentored staff, fostering professional growth and development across departments.
- Streamlined processes, resulting in improved productivity and reduced turnaround times.
Customer Support Specialist
Ozark Empire Fairgrounds
05.2012 - 03.2023
- Resolved customer inquiries and issues effectively, enhancing overall satisfaction.
- Provided product knowledge and support to clients, improving service quality.
- Implemented feedback mechanisms to gather customer insights for service enhancements.
- Streamlined communication processes between departments to ensure timely resolutions.
- Developed training materials for staff, fostering a culture of continuous improvement.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
- Implemented effective troubleshooting techniques for faster problem resolution and improved customer satisfaction levels.
Special Delivery Clerk
United States Postal Service, USPS
08.1981 - 08.2021
- Delivered mail and packages efficiently across designated routes.
- Operated sorting machines to categorize incoming and outgoing mail accurately.
- Ensured compliance with postal regulations and safety protocols consistently.
- Communicated effectively with customers regarding service inquiries and delivery issues.
- Assisted in training new clerks on operational procedures and best practices.
- Monitored inventory of supplies, coordinating timely reorders to maintain workflow.
- Collaborated with team members to optimize delivery schedules for improved efficiency.
- Resolved customer complaints swiftly, enhancing overall service satisfaction levels.
- Collaborated with team members to maximize productivity and meet daily delivery goals.
- Supported inventory control efforts by accurately recording items delivered or returned from customers in the company database system.
- Developed strong relationships with clients by providing exceptional customer service during deliveries and addressing any concerns or issues promptly.
- Ensured compliance with company policies, safety regulations, and legal requirements during all delivery operations.
- Maintained vehicle safety by conducting routine inspections and addressing any necessary repairs promptly.
- Adapted quickly to new technology updates within the company''s dispatch system, enabling real-time tracking and communication for improved delivery coordination.
- Enhanced customer satisfaction through timely and accurate deliveries, ensuring proper handling of packages.
- Improved delivery efficiency by optimizing route planning and utilizing GPS navigation systems.
- Managed time effectively by prioritizing tasks based on urgency, distance, and customer expectations for prompt deliveries.
- Reduced late deliveries by proactively communicating with customers regarding potential delays or changes in their scheduled deliveries.
- Contributed to a positive work environment by fostering teamwork and open communication among colleagues and supervisors.
- Boosted overall operational success by consistently meeting or exceeding performance metrics related to delivery speed, accuracy, and customer satisfaction ratings.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Conducted counts and audits of inventories to identify and resolve discrepancies in records.
- Processed invoices and order forms for goods received and shipped for proof of transactions.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Sorted and delivered materials to different work areas and staff.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
Education
High School Diploma -
Logan Rogersville
Rogersville MOSkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Task delegation
- Documentation and reporting
- Relationship building
- Project management
- Goal setting
- Cross-functional teamwork
- Project planning
- Customer relationship management (CRM)
- Shift scheduling
- Workforce management
Timeline
Manager
Missouri Berry Farm
02.2024 - Current
Customer Support Specialist
Ozark Empire Fairgrounds
05.2012 - 03.2023
Special Delivery Clerk
United States Postal Service, USPS
08.1981 - 08.2021
High School Diploma -
Logan Rogersville