Summary
Overview
Work History
Education
Skills
Timeline
SalesAssociate

Jennifer Owens

Killeen,TX

Summary

Organized Job Title with successful history of managing competing priorities and meeting challenging performance targets. Works well under pressure to complete physically-demanding work. Safety-oriented team player with strong attendance record.

Overview

8
8
years of professional experience

Work History

Maitanace

Marsha Mcmanis
02.2020 - Current
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.

Telemarketing Agent Shipping and Recieving

Express Personnel
08.2015 - 02.2017
  • Implemented upselling techniques to increase revenue and move product.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
  • Asked pertinent questions to understand customer requirements.
  • Conducted database research to identify potential leads and determine contact information.
  • Documented customer interactions and transactions, maintaining accurate records of all dealings.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Developed extensive knowledge of products and services to better assist customers.
  • Provided information about available products and services, membership details, and purchase advantages.

Packaging Machine Operator Line Operater

National Enzymes
02.2011 - 02.2014
  • Attached identification labels to finished packaged items or stenciled information on containers.
  • Kept production lines running smoothly and efficiently at all times.
  • Executed month-end inventory counts to identify discrepancies.
  • Performed regular maintenance and cleaning of packing machinery.
  • Requisitioned and stored shipping materials and supplies to maintain inventory of stock.
  • Replenished packaging supplies such as printer ribbon and boxes to maintain inventory.
  • Recorded shipment data such as weight and discrepancies using Software.
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
  • Unpacked and examined incoming shipments to record shortages, rectify damages and reject damaged items.
  • Maintained clean, tidy and safe working environment in packing area.
  • Initiated proof of delivery documents to trace lost shipments.
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters and sealing tools.
  • Verified correct items, lot numbers and product shipments to meet customer expectations and standards of quality.

Education

Jennifer Owens
Springfield Mo
07.1999

Skills

  • Operating Telephones
  • Directory Assistance
  • Cash Register Operations
  • POS Inventory System Operation
  • Inbound and Outbound Calling
  • Cash Handling
  • Call Center Operations
  • Till Counting
  • Employee Relationships
  • Data Communications
  • Providing Feedback
  • File Coordination
  • Company Directory
  • Document and Records Management
  • Sales and Upselling
  • Office Supplies and Inventory
  • Reading Comprehension
  • Livechat Messaging
  • Merchandise Orders and Exchanges
  • Order and Refund Processing
  • POS Systems and Ordering Platforms

Timeline

Maitanace

Marsha Mcmanis
02.2020 - Current

Telemarketing Agent Shipping and Recieving

Express Personnel
08.2015 - 02.2017

Packaging Machine Operator Line Operater

National Enzymes
02.2011 - 02.2014

Jennifer Owens

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Jennifer Owens