Jonathan Myrick

Utilize multiple different applications via Aspect Enterprise software to:

• Provide data entry
• Create Excel reports detailing times/numbers dialed/number of passes of each service
• Monitor agents active/idle/break times
• Monitor multiple services at once and make adjustments on the fly to said services to control efficiency of dialer/service
• Import/Load/Organize hundreds of different tables/queues via correct Julian date
• Ensure specific accounts are removed on the fly on the basis of several factors
• Communicate (via Teams app) with several other departments to ensure all issues with agents/services are attended to
• Create a report every 30 minutes detailing agents in services/calls dropped/calls on hold/established connections with owners

I'm on a small team of 4 employees and 1 manager. Our duty is to ensure almost everything involving our company's Dialer system is handled correctly and efficiently. It's a lot of multitasking. It does not involve any coding/program languages or programming in general. It involves a lot of multitasking, dialer planning and general responsibility/accountability.

• Unloaded and stacked materials by raising and lowering lifting devices.
• Unloaded materials and goods at designated locations for best project availability.
• Transported goods between warehouse locations according to shipment and storage needs.
• Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
• Removed orders from storage, wrapped and staged for shipments.
• Coordinated with other lift truck drivers and production personnel to process orders efficiently.
• Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
• Received cargo by lifting and moving it using hand trucks and pallet jacks.
• Packed items into appropriate containers for shipment.
• Communicated with floor managers to determine merchandise placement.
• Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
• Boosted team performance by moving materials with forklifts, cranes and other equipment.
• Changed out forklift batteries and connected batteries to battery charger.
• Inspected equipment for defects and performed repairs or maintenance tasks.
• Manually counted Number of picked and packaged orders for any loss.
• Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
• Monitored area for pedestrian and vehicular traffic while operating various types of equipment.
• Monitored production schedule to keep proper amount of inventory on hand.
• Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions.
• Prevented waste when transferring materials between transport containers and processing equipment.