Jennifer Owens
CONCORD,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
Asset Protection Operation Coach
Walmart
Locust, NC
10.2022 - Current
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Created individualized plans and monitored progress of athletes towards set objectives.
- Mentored team members in order to build confidence and foster a supportive environment.
- Analyzed performance data to identify areas of improvement for individuals or teams.
- Developed practice plans tailored to individual needs as well as team development requirements.
- Conducted investigations into suspected internal and external theft cases, including interviewing personnel and witnesses.
- Monitored store surveillance systems to identify potential shoplifting incidents.
- Trained new employees on company security protocols and safety regulations.
- Served as liaison between corporate office, law enforcement agencies, and local businesses in order to prevent theft activities.
- Created reports summarizing losses due to theft or fraud for upper management review.
- Developed strategies for minimizing losses due to shoplifting or employee theft.
- Developed and implemented safety policies, procedures, and standards.
- Investigated incidents of injury or illness to determine root cause and corrective action plans.
Asset Protection Operations Coach
Walmart
Huntersville, NC
04.2022 - 10.2022
- Implemented loss protection initiatives to reduce theft and shrink.
- Identified gaps in existing security systems at stores and recommended solutions that could be implemented for better protection against losses due to theft or other criminal activities.
- Adhered to all loss prevention protocols for the protection of merchandise assets.
- Enforced company policies related to loss prevention, asset protection, and safety regulations.
- Developed and maintained a comprehensive Asset Protection program to reduce losses and ensure compliance with applicable laws.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Developed and maintained scheduling procedures to ensure timely completion of projects.
- Maintained accurate records of all tasks completed by the team.
General Merchandise Coach
Walmart
Huntersville, NC
11.2021 - 04.2022
- Mentored team members in order to build confidence and foster a supportive environment.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Operated forklift and pallet jack to transport heavy loads.
People Lead
Walmart
Huntersville, NC
07.2019 - 11.2021
- Developed strategies for onboarding new employees and training existing ones.
- Created performance reviews to measure individual employee's strengths and weaknesses.
- Provided guidance and support to team members on various projects.
- Organized monthly one-on-one meetings with each team member to discuss individual goals and objectives.
- Ensured that all staff members followed company policies and regulations.
- Delegated tasks among the team based on their skillsets and capabilities.
- Monitored progress of ongoing projects, providing necessary assistance when needed.
- Maintained records of employee attendance, vacation requests, leaves., according to company guidelines.
- Offered training and support to keep team members motivated and working toward objectives.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Interviewed and selected potential new team members from list of candidates recommended by recruitment team.
- Developed employee orientation and training programs for new hires.
- Assisted in employee recruitment, hiring and interview processes.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Aligned HR policies with federal and local regulations.
- Managed compensation, insurance and vacation days within employee benefits programs.
Cap One Supervisor
Walmart
Kannapolis, NC
03.2017 - 07.2019
- Directed and supervised team of 15 employees in daily operations.
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
- Performed monthly inventory checks to ensure sufficient stock levels for all products.
- Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Reviewed completed work to verify consistency, quality and conformance.
- Assessed company operations for compliance with safety standards.
- Monitored operations and reviewed records and metrics to understand company performance.
Assistant Store Manager
Walmart
CONCORD, NC
09.2007 - 03.2017
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Ensured compliance with all safety regulations throughout the store premises.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Created promotional campaigns to increase brand awareness and attract new customers.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Coached and developed store associates through formal and informal interactions.
- Oversaw aspects of maintenance, inventory and daily activity management.
- Assisted in continuous development of effective store associates to achieve desired sales and results.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Reviewed inventory and sales records to prepare reports for management and budget departments.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Assistant Store Manager
Walmart
Statesville, NC
07.2006 - 09.2007
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Ensured compliance with all safety regulations throughout the store premises.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Organized weekly meetings with department heads to review progress on key objectives.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Handled scheduling for store shifts to achieve adequate staffing.
- Maintained inventory by checking merchandise to determine levels.
- Coached and developed store associates through formal and informal interactions.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
- Interviewed and vetted job applicants to make effective hiring decisions and fill vacancies with strong team members.
- Oversaw coaching and guidance of store employees to foster advancement in work operations.
Photo Center Department Manger
Walmart
Mooresville, NC
09.2004 - 07.2006
- Developed strategies to improve customer service and increase sales by 10% within 6 months.
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Ensured compliance with all safety regulations in the workplace.
- Conducted regular performance reviews to monitor progress of individual employees.
- Implemented cost-saving initiatives throughout the Department while maintaining high standards of quality assurance.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Maintained up-to-date records of inventory levels for efficient ordering and stocking purposes.
- Provided technical support as needed when troubleshooting issues related to equipment or software.
- Handled shift overstock, restocking and inventory control.
- Worked closely with sales associates to complete tasks.
- Followed safety protocols and company processes and procedures.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Supported shrinkage and safety awareness, reviewed sales and inventory data, identified trends and prepared reports for management.
- Enforced safety rules and other policies to protect employees and minimize company liability.
- Lead and manage a team of 15 employees in the Department, ensuring that all tasks are completed efficiently and on time.
Photo Center Manager
Walmart
Chester, SC
06.2000 - 09.2004
- Ensured customer satisfaction by providing courteous, efficient service and resolving customer complaints.
- Supervised and trained team members on photo center policies and procedures.
- Maintained inventory of all products to ensure adequate stock levels for customers.
- Inspected photo prints for quality assurance prior to delivery to customers.
- Managed daily operations including scheduling, payroll, product ordering, and cash handling.
- Coordinated with other departments to resolve customer issues in a timely manner.
- Developed marketing plans to promote store services and increase sales revenue.
- Implemented new technologies such as digital imaging software and printing systems.
- Performed regular maintenance checks on equipment to ensure optimal performance.
- Conducted weekly staff meetings to review goals and objectives for the week ahead.
- Reported monthly sales figures and prepared financial statements for management review.
- Assisted customers with selecting appropriate products based on their needs and budget.
- Provided technical support when troubleshooting equipment malfunctions or software issues.
- Monitored competitor activities in order to stay competitive in the marketplace.
Photo Center Technician
Walmart
Chester, SC
06.1999 - 06.2000
- Operated digital imaging equipment to process customer orders for prints, enlargements, posters, and other products.
- Assisted customers with selecting appropriate paper types for their projects.
- Provided technical support for the printing of photos from cameras and memory cards.
- Calibrated printer settings to ensure quality output.
- Monitored and maintained inventory levels of photo center supplies.
Education
High School Diploma -
Chester High School
Chester08-1999
Some College (No Degree) - Accounting
York Technical College
Rock Hill, SCSome College (No Degree) - Business Management
American Public University System
Charles Town, WVSkills
- Team Development
- Equipment management
- Safety oversight
- Data Evaluation
- Strength coaching
- Microsoft Excel and PowerPoint
- Database Updating
- Positive Learning Environment
Accomplishments
- 2023: Asset Protection Operation Coach of the Year for Market 306
Languages
English
Professional
Timeline
Asset Protection Operation Coach
Walmart
10.2022 - Current
Asset Protection Operations Coach
Walmart
04.2022 - 10.2022
General Merchandise Coach
Walmart
11.2021 - 04.2022
People Lead
Walmart
07.2019 - 11.2021
Cap One Supervisor
Walmart
03.2017 - 07.2019
Assistant Store Manager
Walmart
09.2007 - 03.2017
Assistant Store Manager
Walmart
07.2006 - 09.2007
Photo Center Department Manger
Walmart
09.2004 - 07.2006
Photo Center Manager
Walmart
06.2000 - 09.2004
Photo Center Technician
Walmart
06.1999 - 06.2000
High School Diploma -
Chester High School
Some College (No Degree) - Accounting
York Technical College
Some College (No Degree) - Business Management
American Public University System