Jennifer Owens
Butler,KY
Summary
Qualified Member Services Representative with many years in fast-paced customer service and call center environments. Personable and professional under pressure.
Overview
18
18
years of professional experience
Work History
Member Service Representative
Owen Electric thru Adecco Temp Service
Butler, Kentucky
02.2022 - 12.2025
- Assisted customers with account inquiries and resolved service issues promptly.
- Processed new member applications and maintained accurate account records.
- Educated members on products and services to enhance their experience.
- Trained new team members on customer service protocols and company policies.
- Provided support to members regarding account inquiries, processing transactions, and resolving issues.
- Answered incoming calls regarding membership benefits and services.
- Enhanced member relationships by providing excellent service during each interaction.
- Performed cash handling duties such as deposits and withdrawals for members' accounts.
- Presented and explained services and products to meet member needs.
- Answered member questions about products and services.
- Assisted with the opening of new accounts and processed account maintenance requests.
Manager on duty
California Marketplace
California, KY
11.2007 - 08.2020
- Managed staff schedules and delegated tasks to optimize team performance.
- Supervised daily operations to ensure smooth workflow and customer satisfaction.
- Monitored staff performance and provided feedback to ensure quality customer service.
- Trained new employees on job duties and company policies.
- Resolved customer complaints promptly to maintain a positive shopping experience.
- Resolved customer complaints in a professional manner.
- Interacted with customers to enhance their shopping experience and satisfaction. regularly to ensure their needs were met.
- Enforced safety protocols to create a secure environment for employees and customers.
- Maintained inventory levels by ordering supplies as needed.
- Audited cash registers at the end of each shift for accuracy.
- Counted the drawers down at the end.
- Investigated incidents reported by customers or staff members.
Education
Pendleton High School
Falmouth, KYSkills
- Customer service
- Member education
- Account management
- Billing inquiries
- Call center experience
- Attention to detail
- Problem solving
- Conflict resolution
- Time management
- Team collaboration
Timeline
Member Service Representative
Owen Electric thru Adecco Temp Service
02.2022 - 12.2025
Manager on duty
California Marketplace
11.2007 - 08.2020
Pendleton High School