Jennifer Passerella
Bordentown,NJ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Clinical Care Coordinator
Horizon Blue Cross Blue Shield of NJ
08.2023 - Current
- Assist and extend support to 5 field based RN I. Facilitate health care services within a member centric plan of care, under the direction and supervision of an RN.
- Ensure timely appointments and scheduling.
- Assist with implementation and facilitation of services members.
- Ensure timely member follow up. Interact and communicates effectively with the member during telephonic contact.
- Encourage member participation and compliance in the program.
- Run reports to monitor compliance on scheduled services to ensure timely delivery of services and required follow up.
- Utilize care management process for goal directed member care.
- Document accurately and comprehensively based on the standards of practice and current organization policies.
- Provide telephonic assistance for activities specific to the program.
- Mentored new clinical staff members for proper onboarding and orientation processes.
Care Management Associate
Aetna Better Health on NJ
08.2021 - 08.2023
- Communicated with patients and family members to assist with scheduling initial visits upon enrollment within the program.
- Utilized Dynamo, QNXT, state agencies and other Aetna systems to build, research and enter member information, as needed.
- Supported development and implementation of care plans.
- Provided support services to team members by answering telephone calls, taking messages, researching information and assisting in
solving problems. - Maintained accurate and complete documentation of required information that meet risk management, regulatory, and accreditation requirements.
- Protected confidentiality of member information and adhered to company policies regarding confidentiality.
- Assisted in research and resolution of claims payment issues
Patrol Officer
Bordentown Township Police Department
08.2017 - 04.2020
- Patrolled designated areas in patrol vehicle and on foot to identify security and safety issues.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Investigated incidents and crimes, collected evidence, and recorded witness statements.
- Handled citation and traffic violation paperwork.
- Responded to emergency calls to provide assistance to citizens in need.
- Monitored criminal activity in community to identify suspicious activity.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Provided testimony in court proceedings.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Monitored traffic violations, issuing citations as necessary.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
Education
Police Certification -
Camden County College
Blackwood, NJ12-2017
High School Diploma -
Hamilton High School West- Watson
Hamilton Square, NJ06-2009
Skills
- Fluent in Spanish
- Proficient in prioritizing tasks
- Experienced with Microsoft Office applications
- Accurate Record Keeping
- Regulatory Documentation
- Facilitate Team Meetings
Timeline
Clinical Care Coordinator
Horizon Blue Cross Blue Shield of NJ
08.2023 - Current
Care Management Associate
Aetna Better Health on NJ
08.2021 - 08.2023
Patrol Officer
Bordentown Township Police Department
08.2017 - 04.2020
Police Certification -
Camden County College
High School Diploma -
Hamilton High School West- Watson
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