Gabriela Jaramillo
Phoenix,AZ
Summary
Accomplished Clinical Care Coordinator with a proven track record at IMS Cardiology. Excelled in high-stress environments, demonstrating exceptional organizational and communication skills. Certified in CPR/AED, adept at problem-solving and ensuring patient safety. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Currently in school, achieving requirements in specializing ultrasound equipment to capture images of the heart from different angles and views.
Overview
9
9
years of professional experience
Work History
Clinical Care Coordinator
Intergrated Medical Services Cardiology
2015.04 - 2022.12
- Served as a liaison between patients, providers, and back office to ensure optimal service delivery throughout the continuum of care.
- Managed patient caseloads effectively, ensuring timely scheduling and appropriate interventions.
- Obtained and entered authorization and correspondence relating to referrals in patient charts and computer.
- Managed high call volumes while maintaining a pleasant demeanor, providing prompt assistance to patients seeking cardiology services.
- Confirmed appointments one day prior to minimize missed appointments and maximize clinic utilization.
- Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
- Prepared correspondence, memos and medical forms.
- Created reports to track performance of marketing campaigns and suggest improvements.
Customer Service Representative
Care1st Health Plan of Arizona
2013.11 - 2015.04
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Provided ongoing support to enrolled members, addressing concerns or issues related to their chosen health plans.
- Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
Education
No Degree - Health Administration
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZCardiac Ultrasound Program - Sonography
Arizona Heart Foundation
Phoenix, AZ04.2025
Skills
- HIPAA Compliance
- Organizational Skills
- Patient Safety
- Clinical Documentation
- Medical Terminology
- Scheduling
- Problem-Solving
- Excellent Communication
- Certified in CPR/AED
- Strong vocabulary skills
- Fluent Bilingualism
Additional Information
References
Martha Gomez 909.275.4463
Fatima Deleon 602.327.3665
Jennifer Rash 480.205.7052
Timeline
Clinical Care Coordinator
Intergrated Medical Services Cardiology
2015.04 - 2022.12
Customer Service Representative
Care1st Health Plan of Arizona
2013.11 - 2015.04
No Degree - Health Administration
Maricopa Community Colleges, Estrella Mountain Community College
Cardiac Ultrasound Program - Sonography
Arizona Heart Foundation
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