Jennifer Murphy
Program Manager
Waseca,MN
Work Preference
Summary
Compassionate and highly organized manager with experience in team leadership, project coordination, and strategic planning. Skilled in guiding complex, time-sensitive processes while maintaining accurate documentation and clear communication. Adept at supporting clients through collaborative, detail-driven work, with a strong commitment to ethical practice and efficiency, while helping to achieve their goals.
Overview
28
28
years of professional experience
Work History
Surrogacy Journey Manager
NewGen Families
03.2024 - 03.2026
- Managed surrogacy cases from initiation to completion, ensuring comprehensive support throughout.
- Planned appointments, coordinated schedules, arranged travel, and organized legal documents efficiently.
- Handled sensitive medical information in compliance with HIPAA regulations.
- Maintained accurate database records and communicated regularly with clients for seamless processes.
- Supported clients emotionally through fertility journeys.
- Compiled case reports and submitted them to supervisors as required.
Surrogacy Case Manager
Fertility Source Companies
01.2019 - 02.2024
- Managed surrogacy cases from start to finish.
- Planned appointments, coordinated and tracked schedules, arranged travel, organized legal documents, handled sensitive medical information with HIPAA compliance, maintained database information, and communicated regularly with clients to ensure a smooth process.
- Adhered to ethical principles and standards to protect clients' confidential information.
- Managed caseloads effectively, ensuring timely documentation and reporting.
Field Operations Supervisor
US Census Bureau
Rochester, MN
12.2019 - 10.2021
- Managed teams of field representatives for the Decennial Census.
- Delegated work based on location and availability.
- Conducted regular staff meetings to review performance goals and objectives.
- Trained new employees on job duties, safety protocols, and standards.
Apartment Manager
Carhart Gardens
Fullerton, CA
07.2012 - 06.2019
- Managed tenant relations and addressed resident concerns effectively.
- Implemented lease agreements and ensured adherence to rental policies.
- Maintained accurate records.
- Oversaw property maintenance and coordinated repair schedules with vendors.
- Maintained all accounting to track rent payments, pay bills and vendors, and manage budgets.
- Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
- Organized community events to foster resident engagement and satisfaction.
- Followed strict budget for maintenance and upkeep costs and tracked apartments with multiple repair requests to identify problem tenants.
Surrogate Financial Coordinator
Fertility Source Companies
01.2013 - 01.2019
- Managed surrogate escrow accounts, collected and tracked payments through Excel and QuickBooks, utilized both online and analog payment systems, sent invoices and receipts, ensured bills were paid on time, and payments were collected in accordance with contracts, and worked with insurance billing.
- Documented transactions remotely to maintain clear records and minimize disputes.
Surrogate Program Director
Fertility Source Companies
01.2012 - 01.2013
- Managed applicant tracking system to streamline the recruitment process efficiently.
- Used online and print media to recruit eligible surrogacy candidates.
- Conducted interviews and assessed candidates for fit.
- Moved applicants through the screening process smoothly and kept detailed notes of interactions.
- Processed background checks and collected medical records with HIPAA compliance.
- Researched industry trends related to compensation packages and other benefits.
Field Operations Supervisor
US Census Bureau
Santa Ana, California
01.2008 - 07.2010
- Managed teams of field representatives for the Decennial Census.
- Delegated work based on location and availability.
- Conducted regular staff meetings to review performance goals and objectives.
- Administered training, organized materials, planned and prioritized, and traveled to disseminate and collect documents.
- Investigated incidents or accidents that occurred during field operations processes.
Theater Technician
Louis E Plummer Auditorium
Fullerton, California
03.1998 - 05.2008
- Managed budgeting and grant-writing processes for non-profit historical theater.
- Stage-Managed backstage operations during performances and rehearsals.
- Operated lighting equipment for live performances.
- Supervised student technicians during rehearsals or performances while providing guidance on proper set up procedures.
- Communicated with directors and crew to ensure smooth performance execution.
- Maintained and repaired technical equipment as needed.
- Assisted in training new technicians on equipment usage.
Education
Insurance License - Health, Accident & Life
Kaplan Financial
Mission Viejo, CA01.2009
Bachelor of Arts - Theater Arts
Chapman University
Orange, CA01-2002
Skills
- Organization
- Collaboration
- Time management
- Data analysis
- Creativity
- Critical thinking
- Proficient in MS Suite
- Emotional support
- HIPAA compliance
- Documentation management
- Financial tracking
- Conflict resolution
- Problem solving
- Attention to detail
- Competitor research
- Staff management, training, & development
- Verbal and written communication
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Surrogacy Journey Manager
NewGen Families
03.2024 - 03.2026
Field Operations Supervisor
US Census Bureau
12.2019 - 10.2021
Surrogacy Case Manager
Fertility Source Companies
01.2019 - 02.2024
Surrogate Financial Coordinator
Fertility Source Companies
01.2013 - 01.2019
Apartment Manager
Carhart Gardens
07.2012 - 06.2019
Surrogate Program Director
Fertility Source Companies
01.2012 - 01.2013
Field Operations Supervisor
US Census Bureau
01.2008 - 07.2010
Theater Technician
Louis E Plummer Auditorium
03.1998 - 05.2008
Insurance License - Health, Accident & Life
Kaplan Financial
Bachelor of Arts - Theater Arts
Chapman University