Jennifer Pease
Palm Beach
Summary
Client Advisor with a proven track record excelling in client retention and relationship management. Leveraged consultative selling techniques to enhance customer engagement, resulting in increased satisfaction. Recognized for expertise in CRM systems and professionalism, fostering strong client connections and driving business growth.
Overview
7
7
years of professional experience
Work History
Client Advisor
Max Mara
Palm Beach, FL
07.2023 - Current
- Assisted clients in identifying needs and recommending appropriate solutions.
- Provided support in resolving client inquiries and issues promptly.
- Gained knowledge of product offerings to effectively address client questions.
- Collaborated with team members to enhance client satisfaction strategies.
- Maintained accurate records of client interactions and feedback for future reference.
- Developed familiarity with CRM systems to streamline client management processes.
- Assisted in training new team members, sharing best practices and expertise in Client Advisor role.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
Sales and Leasing Consultant
Mercedes Benz of North Palm Beach
North Palm Beach
01.2019 - 11.2023
- Delivered exceptional customer service, ensuring client satisfaction throughout sales and leasing processes.
- Demonstrated comprehensive knowledge of vehicle specifications and features to assist customers effectively.
- Collaborated with team members to create engaging presentations that highlight product offerings.
- Managed inventory and ensured accurate documentation of vehicle availability and sales transactions.
- Conducted market research to identify trends and improve sales strategies aligned with customer preferences.
- Negotiated lease agreements to secure favorable terms for clients while maximizing dealership profitability.
- Increased sales volume by developing strong relationships with clients and consistently meeting or exceeding sales targets.
Boutique Facilitator
Chanel
Palm Beach
11.2019 - 06.2023
- Facilitated workshops to enhance team collaboration and product knowledge.
- Coordinated logistics for events, ensuring seamless execution and alignment with brand standards.
- Supported cross-functional teams in aligning project objectives with organizational goals.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter.
- Identified areas in need of improvement and implemented solutions.
- Led repair management processes for products across all categories, acting as a liaison between clients, technicians, and internal teams.
- Awarded the Chanel Spot Award in 2021 for outstanding product and brand knowledge.
Education
Bachelor of Science - General Studies
Florida Atlantic University
Boca Raton, FL2018
Skills
- Client interaction
- Cross-selling techniques
- Client retention strategies
- Consultative selling
- Relationship management
- New business development
- Financial services
- Customer engagement
- Professionalism and etiquette
- Client relationship management
Timeline
Client Advisor
Max Mara
07.2023 - Current
Boutique Facilitator
Chanel
11.2019 - 06.2023
Sales and Leasing Consultant
Mercedes Benz of North Palm Beach
01.2019 - 11.2023
Bachelor of Science - General Studies
Florida Atlantic University