Jennifer Pedersen

• Audit freight bills and customer invoices to ensure billing accuracy and compliance with company and customer agreements

• Monitor and manage the unbilled report to ensure timely invoicing and revenue recognition

• Serve as backup for daily invoicing operations

• Lead and manage a team of rate auditors

• Conduct performance reviews, goal setting, and team development discussions

• Identify billing discrepancies and work with internal teams to resolve issues

• Maintain strong attention to detail while working with high volumes of financial data

• Managed warehouse inventory tracking and system updates

• Created customer invoices and bills of lading for shipments

• Updated warehouse management systems when inventory was received and shipped

• Communicated with customers regarding shipment status and order details

• Ensured accurate documentation for warehouse and shipping operations

• Processed and reviewed customer billing documents for accuracy, ensuring invoices reflected correct charges, supporting documentation, and customer requirements.
• Managed accounts receivable activities, including collections follow-up, researching payment issues, and resolving customer billing discrepancies.
• Handled incoming COD (Cash on Delivery) checks, ensuring proper tracking, documentation, and processing of customer payments.
• Investigated overages, shortages, and damages (OS&D) by reviewing shipment details, documentation, and system records to resolve discrepancies.
• Audited freight bills and shipping documents to identify errors, improve billing accuracy, and support timely invoicing.
• Provided customer service support by responding to account questions, researching issues, and collaborating with internal departments to resolve concerns.