Misty Bonner
Administrative Assistant/Sales Support
Jonesboro,AR
Summary
Dynamic Office Manager at Window World with a proven track record in enhancing operational efficiency and customer relations. Expert in organizational strategies and vendor negotiations, achieving significant cost savings. Adept at managing staff and maintaining confidentiality, while streamlining processes to boost productivity and ensure seamless office operations.
Overview
18
18
years of professional experience
Work History
Office Manager
Window World
Jonesboro, AR
06.2016 - Current
- Maintains confidentiality of sensitive company and personnel information
- Coordinate office meetings and events, ensuring efficient scheduling and execution
- Delivers high-quality customer service via phone and email correspondence
- Conducts inventory checks and order office supplies to prevent shortages
- Manage vendor relationships and negotiate contracts for cost-effective services
- Reconcile accounts payable and receivable to maintain accurate financial records
- Oversees inventory activities including ordering, stocking, and receiving shipments
- Implement efficient filing systems and organizational strategies to streamline operations
- Delegate tasks and monitor daily workflow to enhance team productivity
- Develop detailed policy manuals to support consistent procedures and workplace organization
Front Desk Receptionist
PC Doc
Jonesboro, AR
10.2015 - 06.2016
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Customer Service Lead
JOANN Fabrics and Crafts
Tucson, AZ
10.2007 - 08.2015
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Reviewed associate performance to identify training needs.
- Greeted customers and listened closely to problems described to determine solutions.
Education
Riverside High School
Lake City, AR05.2002
Skills
Core Competencies and Professional Skills
Leadership & Office Operations
Office Management
Staff Supervision & Team Leadership
Organizational & Time Management Skills
Payroll Administration & Budget Oversight
Client & Employee Relations
Customer Service Excellence
Client Relationship Management
Employee Support & Communication
Administrative Coordination
Executive & Calendar Scheduling
Scheduling Coordination & Conflict Resolution
Administrative & Executive Support
Document & Records Management
Technical & Support Functions
Billing & Invoicing
Data Entry & Database Maintenance
Timeline
Office Manager
Window World
06.2016 - Current
Front Desk Receptionist
PC Doc
10.2015 - 06.2016
Customer Service Lead
JOANN Fabrics and Crafts
10.2007 - 08.2015
Riverside High School