Jennifer Peng
WESTON,FL
Summary
Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Eager to secure emergency medical technician position. Ready to help team achieve company goals. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
3
3
years of professional experience
1
1
Certificate
Work History
Barista
QTea
10.2017 - 07.2019
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Maintained supply levels in counter and customer areas to meet typical demands.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Trained new employees in groups and in one-on-one scenarios.
Swim Instructor and Lifeguard
YWCA Greater Green Bay
11.2017 - 04.2019
- Taught daily swim instruction to students varying in ages and skill levels.
- Maintained control and safety of class and kept children in flotation always within arm's reach.
- Planned classes covering different ages and skill levels to prepare students for basic and advanced swimming needs.
- Took notes strengths and weaknesses of each child in class to track progress.
- Assisted in setting up pool deck, cleaning up public areas and closing pool in unsafe conditions.
- Taught five-program components for personal safety, water orientation and stroke development, water sports and games, rescue and personal growth.
- Cultivated positive relationships with participants by interacting with group during fitness classes.
- Evaluated individual participants to assess conditions and develop suitable training programs.
- Minimized injury risks by advising clients about form and proper clothing.
- Treated injured students with basic first aid and reiterated safety standards to prevent recurrence.
Lifeguard
YMCA Greater Green Bay
11.2016 - 03.2017
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Attentively monitored swimmers to identify distress.
- Checked pool and surrounding areas for hazardous conditions.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Detailed safety rules and procedures regarding activities to customers and guests.
- Scrutinized pool deck area to prevent possible injuries or fatalities, minimizing emergent situations.
- Inspected pool during shift and skimmed toys and trash that could clog pool pump.
- Met regulatory compliance for staff members and led safety training to enhance lifesaving skills.
Education
Bachelor of Science - Biomedical Engineering
Florida International University
Miami, FL05.2024
Professional Certificate - Emergency Medical Technician
Broward College
Fort Lauderdale, FL08.2022
High School Diploma -
Southwest High School
Green Bay, WI06.2019
Skills
- Hospitality and Professionalism
- Infection Prevention
- Team Instructions
- Vital Sign Assessment
- Communications Strategies
- First Aid
- Work Coordination
- Basic Trauma Life Support
- Resolving Complaints
- CPR Proficiency
- Injury and Illness Treatment
Certification
- EMT - Certified Emergency Medical Technician, Registered with the National Registry of Emergency Medical Technicians
- Basic Life Support License - expires 10/2023
Languages
Chinese (Mandarin)
Native or Bilingual
Spanish
Elementary
Timeline
Swim Instructor and Lifeguard
YWCA Greater Green Bay
11.2017 - 04.2019
Barista
QTea
10.2017 - 07.2019
Lifeguard
YMCA Greater Green Bay
11.2016 - 03.2017
Bachelor of Science - Biomedical Engineering
Florida International University
Professional Certificate - Emergency Medical Technician
Broward College
High School Diploma -
Southwest High School
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