Summary
Overview
Work History
Education
Additional Relevant Experience
Timeline
Generic

Jennifer Pepper

Reno

Summary

Experienced, energetic individual seeking an opportunity in an enriching environment that will challenge me, allowing me to continually grow and learn while making an impact on my community.

Overview

4
4
years of professional experience

Work History

Hotel Supervisor

Peppermill Resort and Casino
Reno, NV
02.2025 - Current
  • Supervised daily operations, ensuring high standards of guest service and satisfaction.
  • Trained and mentored new staff on company policies and procedures.
  • Coordinated break scheduling to optimize staff coverage.
  • Resolved guest complaints promptly, fostering a positive experience and repeat business.

Rack Clerk

Peppermill Resort and Casino
Reno, NV
08.2023 - 02.2025
  • Utilized reservation software to manage bookings, ensuring data integrity and timeliness of updates.
  • Implemented best practices for inventory management.
  • Increased accuracy in financial reporting by meticulously reviewing and reconciling accounts.
  • Boosted departmental collaboration by facilitating communication between teams.

Front Desk Agent

Peppermill Resort and Casino
Reno, NV
10.2022 - 08.2023
  • Greeted and assisted guests with check-in and check-out processes, ensuring efficient service delivery.
  • Managed reservations using hotel management software, optimizing room occupancy and guest satisfaction.
  • Facilitated smooth guest experiences by coordinating with multiple departments across the property.

Education

Bachelor of Arts - Psychology

University of North Florida
Jacksonville, FL

Additional Relevant Experience

Volunteer Manager at Canine Rehabilitation Center - Reno, NV 

Volunteer Outreach at Animal Ark - Reno, NV

Volunteer Outreach at Jacksonville Zoo - Jacksonville, FL

Weekend Volunteer Coordinator at Jacksonville Zoo - Jacksonville, FL

Weekend Volunteer Coordinator at Marineland of Florida - Marineland, FL

Timeline

Hotel Supervisor

Peppermill Resort and Casino
02.2025 - Current

Rack Clerk

Peppermill Resort and Casino
08.2023 - 02.2025

Front Desk Agent

Peppermill Resort and Casino
10.2022 - 08.2023

Bachelor of Arts - Psychology

University of North Florida
Jennifer Pepper