Jennifer Perez
Aurora,NE
Summary
Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
11
11
years of professional experience
Work History
B & P Customer Specialist 2
Principal
10.2021 - Current
- Increased customer satisfaction by providing personalized service and addressing individual needs.
- Resolved complex customer issues, ensuring a positive experience and fostering loyalty.
Senior Distribution and Imaging Specialist
Principal
05.2018 - 10.2021
- Reduced turnaround time for image processing, ensuring timely delivery to clients.
- Enhanced workflow efficiency with proper organization and management of digital assets.
SBD Contact Center
Principal
02.2017 - 05.2018
- Enhanced customer satisfaction by efficiently resolving escalated issues and providing exceptional support.
- Streamlined contact center operations for increased efficiency and improved service quality.
- Reduced average handling time with effective coaching.
Optician
Wal-Mart Vision Center
01.2013 - 02.2017
- Improved customer satisfaction by providing personalized eyewear recommendations based on individual needs and preferences.
- Increased sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
- Reduced wait times for eyewear adjustments and repairs by efficiently managing the in-store lab and equipment.
- Maintained a clean and organized store environment, ensuring optimal product display and easy access for customers.
Education
Bachelor of Arts - Mathematics And German
Fort Hays State University
Hays, KS05.1996
Skills
- Deadline Management
- Call Monitoring
- Conflict resolution
- Experience with Compass
- Experience with Excel
- Compliance Knowledge
- Collaborative Teamwork
Timeline
B & P Customer Specialist 2
Principal
10.2021 - Current
Senior Distribution and Imaging Specialist
Principal
05.2018 - 10.2021
SBD Contact Center
Principal
02.2017 - 05.2018
Optician
Wal-Mart Vision Center
01.2013 - 02.2017
Bachelor of Arts - Mathematics And German
Fort Hays State University
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