JENNIFER PEREZ
Fontana,CA
Summary
Multi-talented, hard-working and responsible customer service expert looking to obtain a position that offers an opportunity for professional growth and will utilize my skills to its fullest potential.
Overview
6
6
years of professional experience
Work History
TRANSPORTATION DISPATCHER/ OFFICE ASSISTANT
LAS MARIAS PALLETS
12.2019 - 03.2023
- Monitored shipments to guarantee on-time delivery.
- Supervised employees to ensure that cargo shipments were transported accurately to and from specified locations while adhering to safety standards.
- Maintained vehicle logs, records of cargo or billing statements in accordance with regulations.
- Checked paperwork prior to dispatching crew members to maintain accuracy.
- Spoke with customers to ensure that expectations regarding deliveries had been met or exceeded.
- Provided customers contacting call center with exceptional service and support.
- Dispatched drivers to meet daily delivery needs for company customers.
- Prepared daily work and run schedules.
- Answered phone calls and welcomed visitors to office.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Maintained business records by updating customer information.
OVERNIGHT STOCK ASSOCIATE
WALMART
05.2019 - 01.2020
- Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
- Identified stock needs, replaced outdated stock and assembled products.
- Cleaned and straightened warehouse, store aisles and shelves for ease of product accessibility, safety and loss prevention.
- Demonstrated expertise in knowing product locations, resulting in maximum satisfaction for searching customers.
- Assisted customers upon request in finding products or checked in warehouse for unstocked items.
- Removed product from boxes and placed on shelves according to merchandising guidelines.
- Observed strict safety measures while stocking shelves to prevent falls and mishaps.
- Identified and quickly handled spill clean-up.
- Updated pricing and sales signs to promote merchandise.
ADMINISTRATIVE ASSISTANT
DLC EXPRESS INC.
07.2017 - 02.2019
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Inventoried and ordered supplies for office.
- Maintained accurate department and customer records.
- Tracked and submitted employee timesheets to prepare for payroll processing.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Processed and sent invoices, adjustments and credit memos to customers.
- Monitored past due accounts and pursued collections on outstanding invoices.
Education
HIGH SCHOOL DIPLOMA -
LOS ALTOS HIGH SCHOOL
Hacienda Heights, CA05.2015
Skills
- Customer service
- Data entry
- Reliable and punctual
- Willing to learn
- Problem-solving
- Microsoft Word
- Bilingual (English and Spanish)
- Team player
- Works well under pressure
- Able to handle multiple tasks
- Verbal and written communication
- QuickBooks
- Documentation and paperwork
- Effective time management
- Trucking dispatching
- Customer relations
- Work order entry
- Dispatch of drivers
- Problem-solving abilities
- Excellent communication
- Organizational skills
Timeline
TRANSPORTATION DISPATCHER/ OFFICE ASSISTANT
LAS MARIAS PALLETS
12.2019 - 03.2023
OVERNIGHT STOCK ASSOCIATE
WALMART
05.2019 - 01.2020
ADMINISTRATIVE ASSISTANT
DLC EXPRESS INC.
07.2017 - 02.2019
HIGH SCHOOL DIPLOMA -
LOS ALTOS HIGH SCHOOL