Sylvia Garza
Fresno,CA
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
11
11
years of professional experience
Work History
Office Assistant/Transportation Dispatcher
Hb Medical Transportation
Fresno, California
08.2020 - Current
- Managed daily office operations, ensuring efficient support for medical transportation services.
- Coordinated driver and client schedules to enhance service delivery.
- Maintained accurate records of transportation requests and client information.
- Verify insurance eligibility
- Authorizations
- Confirm new patients
- Processed billing for medical services rendered to ensure timely payments.
- Communicated with clients to resolve inquiries and concerns promptly.
- Trained new staff on office protocols and customer service standards.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Maintained an organized filing system of paper documents and electronic files.
- Performed data entry tasks into various computer systems accurately and efficiently.
Caregiver
IHSS
Fresno, California
01.2016 - Current
- Improved patient outlook and daily living through compassionate care.
- Provided companionship and emotional support to enhance client well-being.
- Supported bathing, dressing and personal care needs.
- Administered medications according to prescribed schedules and instructions.
- Maintained accurate records of client activities and health status changes.
- Collaborated with healthcare professionals for coordinated care plans.
- Ensured safety and cleanliness in client living environments.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
Education
ROOSEVELT HIGH
Fresno, CATimeline
Office Assistant/Transportation Dispatcher
Hb Medical Transportation
08.2020 - Current
Caregiver
IHSS
01.2016 - Current
ROOSEVELT HIGH