Jennifer Perry
Elk Grove,California
Summary
Dynamic Housing Program Technician II and Family Self-Sufficiency Coordinator at Sacramento Housing and Redevelopment Agency, adept in specialized case management and community resource coordination. Successfully enhanced participant self-sufficiency through tailored service plans and effective communication. Proven ability to manage diverse caseloads while ensuring compliance with federal regulations, demonstrating reliability and strong organizational skills with a commitment to client advocacy.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Family Self-Sufficiency Coordinator
Sacramento Housing and Redevelopment Agency
07.2023 - Current
- Developed comprehensive case management services, fostering family independence and financial stability.
- Served as an advocate for clients when dealing with employers or other service providers during their journey towards self-sufficiency.
- Provided guidance to clients in navigating public assistance programs while working towards self-sufficiency goals.
- Promoted community engagement among program participants by attending job and community resource fairs.
- Assisted clients in overcoming barriers to employment by identifying skills gaps and providing tailored training opportunities.
- Ensured program compliance by adhering to federal regulations and reporting requirements.
- Enhanced participant self-sufficiency by assessing needs and creating individualized service plans.
- Delivered exceptional customer service as the primary point of contact for program participants.
- Collaborated with community partners to provide resources and support for families needed to reach their goals.
- Maintained a high level of professionalism and confidentiality while handling sensitive client information.
- Contributed to grant writing efforts to secure additional funding sources for the Family Self-Sufficiency Program.
- Monitored client progress by maintaining detailed records and updating case files regularly.
- Managed heavy caseload using well-developed time management, organizational, and task prioritization skills.
Housing Program Technician II
Sacramento Housing and Redevelopment Agency
02.2023 - Current
- Maintained accurate records of tenant files and ensured proper documentation was collected during annual recertification processes.
- Managed a diverse caseload of families with varying levels of needs, prioritizing efforts based on urgency and capacity for success.
- Cultivated connections with community organizations, boosting referral networks.
- Executed timely processing of interim recertifications, move requests and yearly recertifications.
- Enhanced tenant satisfaction by efficiently processing Section 8 recertifications and addressing concerns promptly.
- Facilitated tenant-landlord communication through consistent follow-ups.
- Maintained up-to-date knowledge of HUD regulations, ensuring accurate information dissemination to both tenants and landlords.
Housing Program Technician I
SHRA - SERA Program
03.2021 - 01.2023
- Reviewed and processed emergency rental assistance applications. Determined eligibility for families and ensured that those with priority were assisted.
- Maintained detailed and accurate records of assistance being requested and gathered necessary information that was needed to complete process
- Conducted checks on landlord and tenant data to ensure program integrity.
- Participated in staff meetings for continuous improvement of services provided to applicants.
- Arranged direct payments to tenants when landlords declined participation.
Benefits Specialist
Covered California
10.2020 - 03.2022
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Educated clients on current benefit offerings and policies, enabling them to better chose their policy and assisted with questions or concerns.
- Implemented open enrollment system to streamline benefits processes for those enrolling in healthcare through Covered California.
Office Technician
Elk Grove Unified School District
09.2017 - 03.2020
- Managed front desk operations, providing exceptional customer service to staff, students and visitors.
- Contributed to a positive work culture through active participation in team building activities fostering camaraderie among colleagues.
- Collaborated with cross-functional teams on various projects, ensuring timely completion of tasks and meeting deadlines.
- Provided clerical support to teachers and administrators by copying, faxing, and filing documents.
- Handled incoming calls professionally, directing callers to appropriate personnel or taking detailed messages as needed.
- Kept office environment tidy and well-organized through regular maintenance of common areas like break rooms or shared workspaces.
- Purchased and maintained office supplies.
- Processed incoming and outgoing mail and packages according to established procedures.
Yard Duty Aide
Elk Grove Unified School District
09.2015 - 09.2017
- Collaborated with teachers to identify potential hazards and took proactive measures to ensure a safe outdoor space.
- Supported positive student behavior by establishing trust and rapport, leading to improved conduct on the playground.
- Assisted in the reduction of injuries by enforcing playground rules and promoting safe play practices among students.
- Managed weather-related emergencies effectively, guiding students towards sheltered areas when needed.
Education
West Valley College
Saratoga, CASkills
- Documentation proficiency
- Effective communication
- Community resource coordination
- Case management
- Teamwork and collaboration
- Time management
- Attention to detail
- Multitasking Abilities
- Reliability
- Excellent communication
- Organizational skills
- Decision-making
- Self motivation
- Written communication
Certification
Certified Family Self-Sufficiency Specialist.
Timeline
Family Self-Sufficiency Coordinator
Sacramento Housing and Redevelopment Agency
07.2023 - Current
Housing Program Technician II
Sacramento Housing and Redevelopment Agency
02.2023 - Current
Housing Program Technician I
SHRA - SERA Program
03.2021 - 01.2023
Benefits Specialist
Covered California
10.2020 - 03.2022
Office Technician
Elk Grove Unified School District
09.2017 - 03.2020
Yard Duty Aide
Elk Grove Unified School District
09.2015 - 09.2017
West Valley College
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