Jennifer Peters
Overview
21
21
years of professional experience
Work History
Damage Analyst Manager
Sterling Claims Management
12.2021 - Current
- Managed a group of Damage Analysts responsible for filing claims on behalf of mortgage servicers
- Developed and implemented operational procedures to ensure quality standards were met
- Directed operations staff by providing guidance, training, and support to meet company objectives
Damage Analyst Team Lead
Sterling Claims Management
04.2019 - 12.2021
- Offered training and support to keep Damage Analysts motivated and working towards objectives
- Maintained positive working relationships with fellow staff members and management
Damage Analyst
Sterling Claims Management
07.2017 - 04.2019
- Reviewed Broker Price Opinions and damage reports to file insurance claims on behalf of mortgage servicers
Document Review Specialist
Dimont and Associates
10.2009 - 11.2011
- Reviewed Broker Price Opinions and inspection reports for insurable damage to report and file claims on behalf of clients
REO Pre-Marketing Manager
GMAC Mortgage
06.2008 - 09.2009
- Managed the REO premarketing , evictions and hazard claims departments, including 17 full time employees and 7 vendor relationships
- Provided detailed reports and information to upper management and investors regarding departmental processes, procedures and performance
REO Insurance Services Operations Manager
GMAC Mortgage
03.2007 - 06.2008
- Managed a team of 8 claims examiners between two sites
- Hired and trained a group of new associates within three months while transferring business operations from San Diego to Dallas
- Handled escalated hazard claims on behalf of several investors
Insurance Services Account Specialist
GMAC Mortgage
10.2005 - 03.2007
- Reported hazard insurance claims on behalf of mortgage lenders to reduce loss severity
- Prepared reports for clients and internal customers that measured the effectiveness of our loss recovery processes
- Researched numerous aspects of claims to assist the claims adjuster handling the claim
Customer Contact Center Performance Specialist
GMAC Mortgage
03.2004 - 10.2005
- Monitored Account Managers' performance in a high volume mortgage servicing call center
- Provided feedback to management for performance reviews
- Coached and supervised Account Managers, handled escalated and difficult customer issues, trained new and existing associates, and traveled to an outsourced vendor location to provide expert advice and training
Customer Contact Center Account Manager
GMAC Mortgage
07.2002 - 03.2004
- Explained detailed mortgage loan information to homeowners in a high volume mortgage servicing call center
- Counseled homeowners with delinquent accounts by obtaining reasons for default, and determined and advised appropriate solutions to bring the homeowners' loan(s) current
Education
Bachelor of Science - Business Administration - Financial Services
San Diego State University
Timeline
Damage Analyst Manager
Sterling Claims Management
12.2021 - Current
Damage Analyst Team Lead
Sterling Claims Management
04.2019 - 12.2021
Damage Analyst
Sterling Claims Management
07.2017 - 04.2019
Document Review Specialist
Dimont and Associates
10.2009 - 11.2011
REO Pre-Marketing Manager
GMAC Mortgage
06.2008 - 09.2009
REO Insurance Services Operations Manager
GMAC Mortgage
03.2007 - 06.2008
Insurance Services Account Specialist
GMAC Mortgage
10.2005 - 03.2007
Customer Contact Center Performance Specialist
GMAC Mortgage
03.2004 - 10.2005
Customer Contact Center Account Manager
GMAC Mortgage
07.2002 - 03.2004
Bachelor of Science - Business Administration - Financial Services
San Diego State University
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